Customer Service Appointment Bookings Specialist (Spanish-speaking)

CallForce; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Ongoing training and development opportunities

Collaborative and supportive team environment

Collaborative team environment

Job summary

A customer service company in Cape Town is looking for a bilingual Customer Service Appointment Bookings Specialist. In this role, you will handle customer inquiries, book appointments, and deliver exceptional service across multiple channels. The ideal candidate will have 1-2 years of customer service experience, be fluent in Spanish and English, and possess excellent organizational skills. Competitive salary and benefits are offered in a collaborative team environment.

Qualifications

• Bilingual in Spanish and English (written and spoken).
• 1-2 years of customer service experience, preferably in appointment booking or scheduling.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in scheduling software and customer service tools.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries and book appointments.
• Provide exceptional customer service and resolve issues.
• Utilize scheduling software for accurate booking.
• Communicate effectively with customers in Spanish and English.
• Meet productivity and quality standards for appointment bookings and customer service.
• Collaborate with internal teams to resolve customer issues or improve processes.

Skills

Bilingual in Spanish and English

Customer service experience

Excellent communication skills

Organizational skills

Proficiency in scheduling software

Job description

Customer Service Appointment Bookings Specialist (Spanish-speaking)

Location: Cape Town CBD

Job Summary

We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other channels, ensuring accurate appointment scheduling and addressing customer needs.

Key Responsibilities

1. Handle customer inquiries and book appointments in a timely and professional manner.
2. Provide exceptional customer service, addressing customer concerns and resolving issues.
3. Utilize scheduling software to manage appointments and ensure accurate booking.
4. Communicate effectively with customers in Spanish and English.
5. Meet productivity and quality standards for appointment bookings and customer service.
6. Collaborate with internal teams to resolve customer issues or improve processes.

Requirements

1. Bilingual in Spanish and English (written and spoken).
2. 1-2 years of customer service experience, preferably in appointment booking or scheduling.
3. Excellent communication and interpersonal skills.
4. Strong organizational and time management skills.
5. Proficiency in scheduling software and customer service tools.
6. Ability to work in a fast-paced environment.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and growing company.
• Ongoing training and development opportunities.
• Collaborative and supportive team environment.