BOOKING CLERK

Work Africa; East London; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Work Africa in East London is seeking a motivated Booking Clerk (Service/Workshop) to manage service bookings, appointments and reservations with professional customer care. You will handle inquiries, coordinate with Service Advisors, and maintain accurate records in computerized systems while working in a busy service environment.

The role offers market-related pay and regular hours. This position requires excellent English communication, strong organisational skills and the ability to work

Qualifications

• Matric/Grade 12; tertiary qualification advantageous.
• Must have valid driver’s licence.
• Previous experience in a booking, reception, customer service or administrative role.
• Fluent in English with excellent verbal and written communication skills.
• Proficient with MS Office.
• Strong organisational and time-management skills.
• Excellent attention to detail and a high level of accuracy.
• A strong service-driven attitude and problem-solving abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to work independently as well as part of a team.

Responsibilities

• The Booking Clerk will be responsible for efficiently managing service bookings, appointments and reservations while providing professional and friendly customer service.
• The role involves handling customer enquiries, assisting with booking changes & resolving concerns, coordinating closely with Service Advisors, Workshop Foreman & Service Manager.
• The successful candidate will maintain accurate customer and booking records, update computerised systems, confirm appointments, manage scheduling conflicts and perform general administrative duties.
• Salary – Market related
• Hours of work – Mon – Fri: 07h00am – 17h15pm

Skills

Fluent in English

Organisational & time-management

Attention to detail

Service-driven attitude & problem-solv

Calm under pressure

Independent and team worker

Education

Matric / Grade 12

Tertiary qualification advantageous

Tools

MS Office

Job description

BOOKING CLERK (Service/Workshop) / EAST LONDON - The ideal candidate will have excellent customer service skills, a professional appearance and manner, strong communication abilities and the confidence to deal with customers on a daily basis. They must be highly organised, accurate and able to effectively manage bookings and competing priorities in a busy service environment. Valid Driver’s Licence – essential.

MINIMUM REQUIREMENTS

• Matric / Grade 12; tertiary qualification advantageous.
• MUST HAVE VALID DRIVERS LICENCE
• Previous experience in a similar booking, reception, customer service or administrative role.
• Fluent in English with excellent verbal and written communication skills.
• Computer literate with a good working knowledge of MS Office.
• Strong organisational and time-management skills.
• Excellent attention to detail and a high level of accuracy.
• A strong service-driven attitude and problem-solving abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to work independently as well as part of a team.

KEY RESPONSIBILITIES

The Booking Clerk will be responsible for efficiently managing service bookings, appointments and reservations while providing professional and friendly customer service. The role involves handling customer enquiries, assisting with booking changes & resolving concerns, coordinating closely with Service Advisors, Workshop Foreman & Service Manager. The successful candidate will maintain accurate customer and booking records, update computerised systems, confirm appointments, manage scheduling conflicts and perform general administrative duties.

Salary – Market related

Hours of work – Mon – Fri: 07h00am – 17h15pm