BOOKING CLERK

Work Africa; Oos-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Work Africa is seeking a Booking Clerk (Service/Workshop) for East London. The role focuses on efficiently managing service bookings while delivering professional customer service. Candidates must have a valid driver’s licence and strong English communication skills.

The position demands excellent organisation, accuracy, and the ability to prioritise in a busy service environment. Salary is market-related and hours are Monday to Friday, 07h00–17h15.

Qualifications

• Must have valid drivers licence.
• Matric/Grade 12 is required; tertiary qualification advantageous.
• Previous experience in booking, reception, customer service or admin role.
• Fluent in English with excellent verbal and written communication.
• Computer literate with good MS Office skills.

Responsibilities

• Manage service bookings, appointments and reservations with professional customer service.
• Handle enquiries, assist with booking changes and resolve concerns.
• Coordinate with Service Advisors, Workshop Foreman & Service Manager to maintain records.
• Update computerised systems and manage scheduling conflicts.

Skills

Customer service

MS Office

English fluency

Communication

Organisational skills

Attention to detail

Problem-solving

Time management

Team player

Driver's Licence

Education

Matric / Grade 12

Tertiary qualification advantageous

Tools

MS Office

Job description

BOOKING CLERK (Service/Workshop) / EAST LONDON - The ideal candidate will have excellent customer service skills, a professional appearance and manner, strong communication abilities and the confidence to deal with customers on a daily basis. They must be highly organised, accurate and able to effectively manage bookings and competing priorities in a busy service environment. Valid Driver’s Licence – essential.

MINIMUM REQUIREMENTS

• Matric / Grade 12; tertiary qualification advantageous.
• MUST HAVE VALID DRIVERS LICENCE
• Previous experience in a similar booking, reception, customer service or administrative role.
• Fluent in English with excellent verbal and written communication skills.
• Computer literate with a good working knowledge of MS Office.
• Strong organisational and time-management skills.
• Excellent attention to detail and a high level of accuracy.
• A strong service-driven attitude and problem-solving abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to work independently as well as part of a team.

KEY RESPONSIBILITIES

he Booking Clerk will be responsible for efficiently managing service bookings, appointments and reservations while providing professional and friendly customer service. The role involves handling customer enquiries, assisting with booking changes & resolving concerns, coordinating closely with Service Advisors, Workshop Foreman & Service Manager. The successful candidate will maintain accurate customer and booking records, update computerised systems, confirm appointments, manage scheduling conflicts and perform general administrative duties.

Salary – Market related

Hours of work – Mon – Fri: 07h00am – 17h15pm