Booking Manager - Urgently needed

Clean Queens; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clean Queens in Johannesburg is seeking a Booking Assistant to manage customer bookings from initial enquiry through confirmation and completion. You will coordinate schedules and ensure a seamless booking experience with a strong focus on accuracy and professionalism.

You will be the first point of contact for customers, liaising with cleaning teams and using booking systems, email and messaging tools to keep everyone informed.

Qualifications

• Organisation & attention to detail required.
• Excellent communication and customer service.
• Problem-solving and ability to work under pressure.
• Comfort using computers and online booking systems.
• Proficient with email, WhatsApp and MS Office/Google Workspace.

Responsibilities

• Customer bookings from enquiry to confirmation.
• Scheduling and coordination of cleaning teams.
• Maintain high levels of customer service.
• Administrative accuracy and documentation.
• Communicate with cleaning teams and stakeholders.

Skills

Organisation

Communication

Customer service

Problem-solving

Computer literacy

Tools

Microsoft Office/Google Workspace

Email/WhatsApp

Online booking systems

Job description

Job Purpose

The Booking Assistant is responsible for managing customer bookings from initial enquiry through to confirmation and completion. The role requires excellent organisation, communication and attention to detail to ensure that customers receive a professional and seamless booking experience and that cleaning teams are scheduled efficiently.

The Booking Assistant will be the first point of contact for many customers and therefore plays an important role in representing the company and maintaining high standards of customer service.

Key Responsibilities

1. 1. Customer Bookings
2. 2. Scheduling & Coordination
3. 3. Customer Service
4. 4. Administration & Accuracy
5. 5. Communication With Cleaning Teams

Required Attributes

• 1. Organisation & Attention to Detail
• 2. Communication Skills
• 3. Customer Service
• 4. Problem-Solving
• 5. Comfortable using computers and online booking/scheduling systems.
• 6. Competent with email, WhatsApp and Microsoft Office/Google Workspace.

Minimum Requirements

• Previous experience in administration, customer service, bookings, scheduling, reception or a similar role.
• Excellent spoken and written English.
• Good computer literacy.
• Strong organisational and administrative skills.
• Experience dealing directly with customers.
• Ability to work under pressure and manage competing priorities.