Service Advisor – Ford Gezina

Combined Motor Holdings Limited; Pretoria; On-site; ZAR 150,000 - 230,000; Full time

Job summary

Combined Motor Holdings Limited is seeking a service advisor to bridge customers and auto repair technicians. You will manage customer reception, gather accurate service information, and coordinate workflow in the workshop.

Role emphasizes clear communication, professionalism, and upselling workshop labour and parts while maintaining BSIs and customer relations throughout service cycles.

Qualifications

• Strong communication and interpersonal skills.
• Able to explain technical issues clearly to customers.
• Cordial, courteous and a good listener.

Responsibilities

• Greet customers and receive vehicles for servicing/repairs.
• Collect correct client information for service items.
• Capture/confirm contact details at vehicle intake.
• Confirm payment method for service/repairs.
• Obtain vehicle owner authorization for extra work.
• Keep client informed about work progress and delays.
• Maintain and update the BSI system.
• Promote workshop labour, parts and accessories to customers.
• Ensure proper handover of vehicle on collection.
• Follow up on WIP, cash outstanding and quotations.

Skills

Communication

People skills

Team player

Energetic

Process driven

Job description

A service advisor acts as the main link between vehicle owners and the auto repair technicians. Manage customer service, explain technical issues in simple terms, and organize the workflow for the shop.

Details

• Close Date: 25 October 2026
• Dealership: Ford Gezina

Requirements

• Confident, personable, courteous and good listener.
• Great communication skills (English and local language).
• Friendly and team player.
• Energetic and positive.
• Process Driven.

Responsibilities

• Assisting workshop reception area by receiving customer’s vehicles in for servicing and repairs daily.
• Responsible for obtaining the correct information from the client regarding service or repair items.
• Obtain the correct contact information at time of receiving the vehicle.
• Responsible for obtaining/confirming payment method for the service or repairs.
• Obtaining authorization from cash customer on arrival where possible.
• Responsible for keeping in contact with the client whilst the vehicle is in the workshop, informing and obtaining authority from client for any additional work and/ or delays.
• Always update and maintain the BSI system.
• To promote the sale of workshop labour, parts, back end and accessories by educating customers and up selling.
• Correct hand over process used when handing vehicle over to the customer on collection.
• WIP and Cash outstanding followed up daily.
• Ensuring the profitability of workshop by following the correct processes regarding quotations.
• To receive customers in a friendly, courteous and professional manner always.
• To always introduce yourself to the customer and to stand up when a customer approaches your desk.
• To always call the customer by his/her name.