SERVICE ADVISOR

Drive Auto Group; Wes-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation plans

Collaborative team dynamic and Family‑

Supportive work environment

Health and wellness initiatives

Community involvement activities

Exciting company events

Employee purchase plans and company

Job summary

Drive Autogroup’s Morningside Nissan unit in South Africa is seeking a Service Advisor to coordinate the service process and deliver unforgettable customer experiences. You will greet customers, schedule diagnostics, and guide them through repairs with a focus on accuracy and efficiency.

The ideal candidate is organised, has strong communication skills and a professional phone manner; experience with CDK is preferred and you must be comfortable working evenings or weekends when required.

Qualifications

• Minimum of 1 year experience in the automotive service industry.
• Experience in the automotive industry preferred.
• Confident approach with customers to understand their needs.
• Attention to detail and a positive attitude.
• Strong communication skills.
• Ability to work efficiently in a fast-paced environment.
• Professional phone handling experience.

Responsibilities

• Schedule and arrange efficient and accurate diagnosis of reported problem.
• Meet and greet customers in-person or via the phone.
• Experience with CDK.
• Make repair and preventative maintenance recommendations.
• Follow up with customers to ensure their expectations were met/exceeded.
• Maintain documentation, including PO, invoices, work orders, reports etc.
• Follow all organizational safety standards.
• Adaptable to work evening and weekend shifts as needed.
• Position involves sitting for long periods of time.
• Involves the use of office equipment and computers for long periods of time.

Skills

Customer service

Communication skills

CDK experience

Organized

Attention to detail

Professional phone handling

Tools

MS Office

Job description

Drive AutogroupWe have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.

Drive AutogroupWe have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us. We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.

Job OpportunityMorningside Nissan a part of Drive Autogroup is currently seeking a Service Advisor to join their growing team. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.

Responsibilities

• Schedule and arrange efficient and accurate diagnosis of reported problem
• Meet & greet customers in-person or via the phone
• Experience with CDK
• Make repair & preventative maintenance recommendations
• Follow up with customer\'s to ensure their expectations were met/exceeded
• Maintain documentation, including PO, invoices, work orders, reports etc.
• Follow all organizational safety standards
• Adaptable to work evening and weekend shifts as needed
• Position involves sitting for long periods of time
• Involves the use of office equipment and computers for long periods of time

Qualifications

• A minimum of 1 year experience
• Experience in the automotive industry preferred
• Confident approach with customers to understand their needs
• Attention to detail and a positive attitude
• Strong communication skills
• Ability to work efficiently in a fast-paced environment
• Professional phone handling experience

What We Offer

• Competitive compensation plans
• Collaborative team dynamic and Family-like atmosphere
• Supportive work environment
• Health and wellness initiatives
• Community involvement activities
• Exciting company events
• Employee purchase plans and company discounts

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you\u2019re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.