Senior Automotive Service Advisor

Placements24; Rustenburg; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Advancement opportunities

Dynamic work environment

Employee discounts

Job summary

Placements24 in Rustenburg is seeking a highly motivated Senior Automotive Service Advisor to manage customer relations and service operations at our Rustenburg facility. You will be the main point of contact, translating vehicle issues to technicians and ensuring a seamless check-in to pick-up experience.

The role requires excellent communication, strong organizational skills, and solid knowledge of automotive repairs and maintenance.

Qualifications

• Senior Automotive Service Advisor with at least 2 years in a senior or lead role.
• In-depth knowledge of automotive systems, repairs, and maintenance procedures.
• Exceptional customer service and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using dealership management systems (DMS) and automotive software.
• Commitment to providing a positive customer experience.

Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle service needs.
• Translate technical information from technicians into clear terms for customers.
• Provide accurate repair estimates and present service recommendations for approval.
• Schedule service appointments and manage the workflow of the service department efficiently.
• Maintain strong relationships with customers, addressing inquiries and resolving any service-related issues promptly.
• Ensure all service work is completed correctly and delivered to the customer on time.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Lead/senior experience

Tools

DMS software

Job description

About the Role

Our client is seeking a highly motivated and customer-focused Senior Automotive Service Advisor to manage customer relations and service operations at their Rustenburg facility. As a key point of contact, you will be responsible for understanding customer needs, accurately relaying vehicle issues to technicians, and ensuring a seamless service experience from check-in to pick-up. This role requires excellent communication and organizational skills, combined with a solid understanding of automotive repairs and maintenance. You will play a vital role in building customer loyalty and driving service department profitability, working within a busy workshop environment that values professionalism and a commitment to exceptional service delivery.

Key Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle service needs.
• Translate technical information from technicians into clear, understandable terms for customers.
• Provide accurate repair estimates and present service recommendations to customers for approval.
• Schedule service appointments and manage the workflow of the service department efficiently.
• Maintain strong relationships with customers, addressing inquiries and resolving any service-related issues promptly.
• Ensure all service work is completed correctly and delivered to the customer on time.

Requirements

• Proven experience as an Automotive Service Advisor , with at least 2 years in a senior or lead role.
• In-depth knowledge of automotive systems, repairs, and maintenance procedures.
• Exceptional customer service and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using dealership management systems (DMS) and automotive software.
• A commitment to providing a positive customer experience.

Benefits

• Competitive annual salary with performance-based incentives.
• Opportunities for advancement within the automotive service industry.
• Comprehensive benefits package including health insurance.
• A dynamic and collaborative work environment.
• Employee discounts on parts and services.