Service Advisor

University of Fort Hare; Stellenbosch; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Incentive scheme

Job summary

University of Fort Hare in Stellenbosch region seeks a Service Advisor with a minimum of 2 years in a service or sales-oriented role in an automotive dealership. You will greet customers, assess service needs, prepare estimates, and explain repairs in accessible terms while keeping clients updated on progress and pricing.

Role requires teamwork, accuracy in documentation, and a proactive approach to customer satisfaction, with a competitive salary and standard benefits on offer.

Qualifications

• Minimum 2 years in a service or sales-oriented role in an automotive dealership.
• Tertiary qualification or technical training is advantageous.
• Good communication and customer-service orientation.

Responsibilities

• Greet customers and determine service needs.
• Provide accurate estimates for repair and maintenance.
• Explain issues in clear terms and discuss costs.
• Maintain regular updates on service status and costs.
• Follow up with customers after service to ensure satisfaction.
• Schedule appointments to optimise workshop capacity.
• Coordinate with technicians to ensure timely completion.
• Maintain accurate service records and warranties.

Skills

Customer service

Communication

Team player

Deadline-driven

Office suite

Education

Technical qualification

Tools

Office Suite

Job description

A Well-established Dealership based in Stellenbosch has a vacancy for a Service Advisor with at least 2 years working experience as a Service Advisor or sales-oriented position in an Automotive Dealership to join their team

The main purpose of this role is to be the primary point of contact for customers seeking vehicle service and maintenance at their dealership. The ideal candidate will have excellent communication skills, a strong understanding of automotive systems, and a passion for providing outstanding customer service

Requirements

• Tertiary qualification - A Technical qualification would be advantageous
• Minimum 2 years' experience in a Service or sales-oriented position. Dealership experience would be beneficial
• Computer literate (Office Suite)
• Good team player
• Deadline and result-driven
• Excellent customer service and customer-oriented

Duties will include, but not limited to:

• Customer Interaction & Communication
  • Greet customers promptly and professionally, determining their service needs and concerns.
  • Provide accurate and timely estimates for repair and maintenance services.
  • Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs.
  • Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost.
  • Follow up with customers post-service to ensure satisfaction and resolve any concerns.
• Service Scheduling & Coordination
  • Schedule service appointments in a way that optimises workshop capacity while meeting customer needs.
  • Coordinate with technicians to ensure that customer vehicles are worked on efficiently and completed within expected time frames.
  • Ensure all necessary parts and supplies are available for vehicle repairs and maintenance prior to the scheduled service.
• Documentation & Record-Keeping
  • Create detailed service orders, recording all relevant vehicle information, concerns, and work performed.
  • Maintain accurate and up-to-date customer records, ensuring that warranty information and service history are properly logged.
  • Manage service-related invoicing and payment processing, ensuring accuracy and timeliness.
• Quality Control & Customer Satisfaction
  • Oversee the quality of service work performed by technicians, ensuring that work is completed to company standards.
  • Strive to achieve and exceed customer satisfaction and loyalty by delivering exceptional service experiences.
  • Handle customer complaints and concerns professionally, escalating issues to management when necessary.
• Product & Service Knowledge
  • Keep up to date with product knowledge, including new models, services, and promotions offered by the company.
  • Be an advocate for the dealership’s services, promoting special offers and services to customers as appropriate.
• Team Collaboration & Reporting
  • Work closely with the service team, parts department, and sales teams to ensure smooth operations and a high level of service.
  • Report daily, weekly, and monthly metrics on service department performance, customer satisfaction, and service volume.

A highly competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions