Service Advisor

Volkswagen Group Services GmbH; Kariega, Centurion, Sandton; On-site; ZAR 250,000 - 420,000; Full time

Job summary

Volkswagen Group Africa is seeking a customer-oriented certified Service Advisor to manage the service and repair process from booking to vehicle handover at the Kariega workshop. You will coordinate workshop activities and allocate work to technicians while delivering outstanding customer service.

The role requires 3+ years of Aftersales experience, VW/Audi product knowledge, and proficiency in MS Office and service software.

Qualifications

• National Diploma in relevant Engineering Field, Marketing, Aftersales, or a relevant qualification.
• Minimum 3 years' Aftersales experience in a dealership environment.
• Completed international certified Service Advisor programme.
• Strong Volkswagen and Audi product knowledge and exposure to automotive product issues.
• Valid Driver’s license
• Proficiency in MS Office, Keyloop, ElsaPro, MSQP, SAP and iPartner.
• Sound knowledge of VWGA warranty and goodwill policies.
• Planning, job scheduling and workshop coordination.

Responsibilities

• Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability.
• Validate repair requirements through diagnosis, vehicle inspection and test drives where required.
• Create complete job orders on the DMS using the latest technical, repair and parts information.
• Coordinate parts, technicians, tools and equipment to support agreed completion dates.
• Obtain customer approval for supplementary work and communicate repair progress or delays.
• Verify repair quality through final checks and test drives and initiate corrective work when needed.
• Handle complaints professionally and ensure priority follow-up through to completion.
• Ensure accurate DISS workshop findings to support field analysis and product concern resolution.
• Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called.
• Conduct vehicle safety and roadworthiness assessments during repairs, ensuring unsafe vehicles are removed from service, corrective actions are implemented, and customers are kept informed of required repairs and safety concerns.

Skills

Customer-focused communication

Mobility customer service

Education

National Diploma in relevant field

Tools

MS Office

Keyloop

ElsaPro

MSQP

SAP

iPartner

Job description

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At Volkswagen Group Africa, we are more than a car manufacturer – we are a global mobility company driven by innovation, quality, and our people. With operating sites in Kariega (Uitenhage), Centurion, and Sandton, we combine a proud heritage of engineering excellence with a strong focus on the future. We produce vehicles and mobility solutions that deliver performance, safety, and sustainability. Our success is powered by diverse, skilled, and passionate employees who value collaboration, integrity, and continuous improvement. As part of the global Volkswagen Group, we operate in a dynamic environment where innovation, digitalization, and sustainability shape everything we do. Joining Volkswagen Group Africa means being part of a team building mobility for generations – responsibly, sustainably, and together

ABOUT THE ROLE

We are looking for a customer-oriented certified Service Advisor to manage the service and repair process from booking to vehicle handover. The role involves coordinating workshop activities, allocating work to technicians, ensuring repair quality standards are met, and delivering outstanding customer service to achieve high levels of customer satisfaction. This position is based in Service Garage - NSO (Kariega)

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KEY RESPONSIBILITIES

• Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability.
• Validate repair requirements through diagnosis, vehicle inspection and test drives where required.
• Create complete job orders on the DMS using the latest technical, repair and parts information.
• Coordinate parts, technicians, tools and equipment to support agreed completion dates.
• Obtain customer approval for supplementary work and communicate repair progress or delays.
• Verify repair quality through final checks and test drives and initiate corrective work when needed.
• Handle complaints professionally and ensure priority follow-up through to completion.
• Ensure accurate DISS workshop findings to support field analysis and product concern resolution.
• Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called.
• Conduct vehicle safety and roadworthiness assessments during repairs, ensuring unsafe vehicles are removed from service, corrective actions are implemented, and customers are kept informed of required repairs and safety concerns.

REQUIREMENTS

Minimum Qualifications:

• National Diploma in relevant Engineering Field, Marketing, Aftersales, or a relevant qualification.

Work Experience:

• Minimum 3 years' Aftersales experience in a dealership environment.
• Completed international certified Service Advisor programme.
• Strong Volkswagen and Audi product knowledge and exposure to automotive product issues.
• Valid Driver’s license
• Customer-focused communication and complaint handling.
• Proficiency in MS Office, Keyloop, ElsaPro, MSQP, SAP and iPartner.
• Sound knowledge of VWGA warranty and goodwill policies.
• Planning, job scheduling and workshop coordination.

Important: Applications without all required documents and late applications will not be considered.

Volkswagen Group Africa is committed to achieving and sustaining an equitable and representative workforce. In line with our Employment Equity Plan, preference will be given to suitably qualified candidates from designated groups.

VWGA communicates with integrity and transparency.

Issued on behalf of HR

Job ID: 30113

Location: ZA

Department: Car dealership and Workshop/ repair

Shift: Full-time

Contract type: Fixed-term

Remote Working: Mobile Work not possible

Posting Date: 14 Sept 2026

Are you in?

We are looking for new talent, employees who want to achieve, believe in innovative power of ideas, leaders who are able to collaborate and adapt to the mobility of the future, take ownership, responsibility, accountability and diverse thinkers in order to embrace our differences.

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