Service Advisor – automotive motor industry

On Line Personnel; Gqeberha; On-site; ZAR 240,000 - 360,000; Full time

Job summary

On Line Personnel is seeking a Service Advisor for the automotive sector in PE/Gqeberha. The role emphasizes confirming customer requirements, coordinating workshop capacity, and ensuring parts availability to deliver timely service.

Responsibilities include diagnosing needs, creating job orders in the DMS, coordinating parts and technicians, gaining approvals for extra work, and communicating progress while maintaining quality and safety standards.

Qualifications

• National Diploma in relevant field (Engineering, Marketing, Aftersales) or equivalent.
• Minimum 3 years’ Aftersales experience in a dealership environment.
• Completed international certified Service Advisor programme.
• Strong automotive product knowledge and exposure to product issues.
• Valid driver’s license.

Responsibilities

• Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability.
• Validate repair requirements through diagnosis, vehicle inspection and test drives where required.
• Create complete job orders on the DMS using latest technical, repair and parts information.
• Coordinate parts, Technicians, tools and equipment to support agreed completion dates.
• Obtain customer approval for supplementary work and communicate repair progress or delays.
• Verify repair quality through final checks and test drives and initiate corrective work when needed.
• Handle complaints professionally and ensure priority follow-up through to completion.
• Ensure accurate workshop findings to support field analysis and product concern resolution.
• Advise customers about quality control follow-up checks and request participation if called.
• Conduct vehicle safety and roadworthiness assessments during repairs.

Skills

Customer-focused communication

MS Office proficiency

Warranty knowledge

Planning and coordination

Education

National Diploma in relevant field (Engineering/Marketing/Aftersales)

Tools

DMS

Automotive packages

Job description

Job Position: Service Advisor – automotive motor industry

Ref: 5288

Location: PE/Gqeberha

Salary: Commensurate with qualification and experience

Qualifications / Requirements:

• National Diploma in relevant Engineering Field, Marketing, Aftersales, or a relevant qualification

• Minimum 3 years’ Aftersales experience in a dealership environment
• Completed international certified Service Advisor programme
• Strong automotive product knowledge and exposure to automotive product issues
• Valid driver’s license

Technical and Behavioural Competencies:

• Customer-focused communication and complaint handling
• Proficiency in MS Office and other automotive packages
• Sound knowledge of warranty and goodwill policies
• Planning, job scheduling and workshop coordination

Key Performance Areas:

• Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability
• Validate repair requirements through diagnosis, vehicle inspection and test drives where required
• Create complete job orders on the DMS using the latest technical, repair and parts information
• Coordinate parts, Technicians, tools and equipment to support agreed completion dates
• Obtain customer approval for supplementary work and communicate repair progress or delays
• Verify repair quality through final checks and test drives and initiate corrective work when needed
• Handle complaints professionally and ensure priority follow-up through to completion
• Ensure accurate workshop findings to support field analysis and product concern resolution
• Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called
• Conduct vehicle safety and roadworthiness assessments during repairs, ensuring unsafe vehicles are removed from service, corrective actions are implemented, and customers are kept informed of required repairs and safety concerns