Service Advisor

Motus corporation; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Motus Corporation in Johannesburg is seeking a knowledgeable and customer-focused Service Advisor to join our team. This front-end role focuses on facilitating clear communication between customers and service departments to ensure optimal service outcomes and high customer satisfaction.

You will act as the primary contact for inquiries, assess needs, schedule appointments, prepare invoices, collaborate with technicians, and support upselling of services.

Qualifications

• Proven experience in a service-oriented role.
• Strong communication and interpersonal skills.
• Experience in managing customer relationships and service delivery.

Responsibilities

• Act as the primary point of contact for customers and provide information about service offerings.
• Assess customer needs and recommend appropriate products or services.
• Schedule service appointments and manage resources efficiently.
• Prepare invoices and document service processes and interactions.
• Collaborate with technicians to ensure timely service completion.
• Follow up with customers after service to gather feedback.
• Maintain knowledge of industry trends and company products.
• Support sales initiatives by identifying upsell opportunities.

Skills

Customer service

Communication

Relationship management

Problem solving

Attention to detail

Service management software

Education

Customer service certification

Tools

Service management software

Job description

About the Role

We are seeking a knowledgeable and customer-focused Service Advisor to join our team. This role is primarily focused on front-end service delivery, where you will facilitate communication between customers and service departments to ensure optimal service outcomes. You will play a key part in enhancing customer satisfaction and loyalty through effective service management.

Key Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and providing comprehensive information about service offerings.
• Assess customer needs and recommend appropriate products or services to ensure a tailored experience.
• Schedule service appointments and manage resource allocation efficiently to maximize workflow and service delivery.
• Prepare detailed invoices and ensure accurate documentation of service processes and customer interactions.
• Collaborate with technicians and other team members to ensure smooth operations and timely service completion.
• Follow up with customers post-service to gather feedback and address any concerns, fostering long-term relationships.
• Maintain up-to-date knowledge of industry trends and company products to provide informed advice to customers.
• Support sales initiatives by identifying opportunities for upselling services and participating in promotional activities.

Requirements

• Proven track record in a service-oriented role, preferably within the automotive or similar industry.
• Strong communication and interpersonal skills to build rapport with customers and colleagues.
• Demonstrable experience in managing customer relationships and delivering exceptional service outcomes.
• Proficiency in using service management software and other relevant tools to enhance operational efficiency.
• Solid problem-solving abilities and attention to detail in handling customer queries and service issues.
• Ability to work effectively under pressure and manage multiple tasks in a fast-paced environment.

Preferred Qualifications

• Certification or training in customer service or related fields.
• Familiarity with automotive industry standards and technologies is advantageous.
• Additional language skills that enhance customer communication are a plus.

We are an equal opportunity employer committed to promoting diversity and inclusivity in the workplace. In accordance with the Employment Equity Act, all suitably qualified applicants will be considered for employment regardless of their background.