Automotive Service Advisor

Placements24; Stellenbosch Local Municipality; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Performance incentives

Employee discounts on servicing and/or

Ongoing training and development

Supportive team and management

Job summary

Placements24 in Paarl, Western Cape, is seeking an Automotive Service Advisor who is customer-focused and organized to join a busy service department. You will be the main point of contact for customers bringing their vehicles in for service or repair, explain recommended services, and generate estimates.

This role rewards clear communication, the ability to translate needs into actionable service orders, and a passion for the automotive sector.

Qualifications

• Previous experience as an Automotive Service Advisor or in a customer service role within the automotive industry.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational abilities and attention to detail.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Proficiency with dealership management systems (DMS) and service scheduling software.
• A passion for customer service and the automotive sector is essential.

Responsibilities

• Greet customers and accurately identify their vehicle service needs.
• Listen carefully to customer concerns and translate them into actionable service orders for technicians.
• Provide clear explanations of recommended services, repairs, and associated costs.
• Generate accurate service quotes and manage customer expectations regarding timelines.
• Maintain open communication with customers throughout the service process.
• Ensure high levels of customer satisfaction and handle any service-related issues professionally.

Skills

Communication

Interpersonal skills

Active listening

Organizational skills

Customer service

Tools

DMS software

Service scheduling software

Job description

About the Role

Our client is seeking a customer-centric and organized Automotive Service Advisor to join their busy service department in Paarl . In this key client-facing role, you will be the primary point of contact for customers bringing their vehicles in for service or repair. You will accurately assess customer needs, explain recommended services, provide estimates, and ensure a seamless service experience. This is an excellent opportunity for an individual with strong communication skills and a passion for the automotive industry to excel in a customer service leadership role.

Key Responsibilities

• Greet customers and accurately identify their vehicle service needs.
• Listen carefully to customer concerns and translate them into actionable service orders for technicians.
• Provide clear explanations of recommended services, repairs, and associated costs.
• Generate accurate service quotes and manage customer expectations regarding timelines.
• Maintain open communication with customers throughout the service process.
• Ensure high levels of customer satisfaction and handle any service-related issues professionally.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer service role within the automotive industry.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational abilities and attention to detail.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Proficiency with dealership management systems (DMS) and service scheduling software.
• A passion for customer service and the automotive sector is essential.

Benefits

• Competitive base salary plus performance incentives.
• Opportunity to work in a dynamic and customer-focused environment.
• Employee discounts on vehicle servicing and parts.
• Ongoing training and professional development.
• A supportive team and management structure.