Senior Telecom Operator (X2 Posts)

EdUpStairs; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

EdUpStairs is seeking a diligent switchboard operator in Pretoria to manage incoming and outgoing calls, maintain call registers, screen and forward calls, and handle general enquiries. The role requires strong communication, customer care, and the ability to learn the department's service delivery components.

You will work with a team to ensure timely responses and high-quality visitor support. Ideal candidates will have Grade 12, at least 1 year in a switchboard role, knowledge of Microsoft

Qualifications

• Grade 12 certificate required.

Responsibilities

• Render telephone services.

Skills

Telephone etiquette

Customer care

Communication

Interpersonal relations

Initiative

Independence

Organising

Prioritisation

Education

Grade 12 Certificate

Tools

Microsoft Office

Switchboard system

Job description

Minimum requirements

• Applicants must be in possession of a Grade 12 Certificate.
• Minimum of 1-year relevant working experience within a switchboard environment
• Job related knowledge: Knowledge of Microsoft packages.
• Job related skills: Telephone etiquette.
• Computer literacy.
• Customer care.
• Good communication (verbal and written).
• Interpersonal relations.
• Ability to operate a switchboard.
• Ability to communicate well with people at different levels and from different backgrounds.
• Ability to learn the Department's service delivery components.
• Ability to take initiatives.
• Ability to work independently.
• Ability to organise work.
• Ability to prioritise work.

Duties

• Render telephone services.
• Keep and maintain incoming and outgoing calls register of the component.
• Screen and forward calls.
• Receive telephone messages.
• Record telephone messages.
• Develop and maintain a database of contact numbers for all officials.
• Provide information to clients and address all general enquiries.
• Render customer services.
• Ensure that consumers are referred promptly and correctly.
• Ensure that customers are always attended to.
• Supply basic information to customers regarding the department’s services when required.
• Manage switchboard service.
• Operate switchboard by always answering incoming and outgoing calls.
• Keep database of other important contact numbers on an on-going basis.
• Report faults on the telephone system and report to the supervisor and service provider when needed.
• Identify and inspect default and defective equipment.
• Utilise the Telephone Management System to monitor telephone costs on an ongoing basis.
• Ensure that switchboard and all telephone lines are always in working condition.
• Administer telephone accounts.
• Complete telephone register and submit to supervisor.
• Reconcile private telephone with register and submit to supervisor.
• Implement barring and other facilities.
• Update internal telephone directory when required.
• Distribute internal telephone directory to internal users when required.
• Print telephone cost report for each extension monthly.
• Allocate and monitor pin codes.