SWITCHBOARD OPERATOR

Joint Medical Holdings Ltd.; Durban; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Joint Medical Holdings Ltd. in Durban seeks a Switchboard Operator to manage a busy hospital switchboard and provide courteous assistance to patients, visitors, doctors and staff.

You will handle messages, maintain directories, and support administrative tasks while upholding confidentiality and professional standards in a fast-paced hospital environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong telephone etiquette and customer service skills.
• Ability to operate a busy switchboard efficiently.

Responsibilities

• Operate a busy hospital switchboard, answering and directing calls professionally and efficiently.
• Provide excellent customer service to patients, visitors, doctors, and staff.
• Handle messages, complaints, compliments, and enquiries, ensuring prompt follow-up and resolution.
• Maintain confidentiality of all patient and hospital information.
• Update and maintain telephone directories and contact lists.
• Provide administrative support, including filing, document auditing, mail handling, and office supply management.
• Liaise with ambulance services and support hospital communication channels.
• Ensure compliance with health and safety procedures, emergency protocols, and hospital policies.

Skills

Verbal communication

Written communication

Telephone etiquette

Customer service

multitasking

Attention to detail

Discretion/confidentiality

Microsoft Office

Education

Grade 12 (Matric)

Tools

Microsoft Office Suite

Job description

PURPOSE OF POSITION

To operate the Hospital switchboard efficiently and professionally, ensuring effective communication and providing courteous assistance to patients, visitors, doctors, and staff.

KEY PERFORMANCE AREAS

• Operate a busy hospital switchboard, answering and directing calls professionally and efficiently.
• Provide excellent customer service to patients, visitors, doctors, and staff.
• Handle messages, complaints, compliments, and enquiries, ensuring prompt follow-up and resolution.
• Maintain confidentiality of all patient and hospital information.
• Update and maintain telephone directories and contact lists.
• Provide administrative support, including filing, document auditing, mail handling, and office supply management.
• Liaise with ambulance services and support hospital communication channels.
• Ensure compliance with health and safety procedures, emergency protocols, and hospital policies.

MINIMUM REQUIREMENTS

• Grade 12 (Matric)
• 1-2 years' experience as a Switchboard Operator.
• Previous experience in administrative, switchboard, reception, or secretarial duties.

SKILLS

• Excellent verbal and written communication skills.
• Strong telephone etiquette and customer service skills.
• Ability to operate a busy switchboard efficiently.
• Excellent interpersonal and relationship-building skills.
• Strong organisational and administrative abilities.
• Ability to multitask and prioritise workload effectively.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with discretion.
• Problem-solving and complaint-handling skills.
• Professional and courteous manner.
• Ability to work under pressure in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong time management skills.
• Ability to work independently and as part of a team.
• Knowledge of hospital operations and emergency procedures would be advantageous.

NB: Only short listed candidates will be contacted.
POPIA CLAUSE HR ADVERTS
Your information is collected and processed in accordance with the Protection of Personal Information Act No 4 of 2013 (POPIA).
By applying to this advert, you consent to JMH (Pty) Ltd collecting and processing your personal information for the purpose of determining your eligibility for the advertised position.
If unsuccessful, your personal information is securely destroyed and is not retained by the company.
Preference will be given to employees from the designated group in line with the Employment Equity Act.