SWITCHBOARD OPERATOR

Joint-Medical-Holdings; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Joint-Medical-Holdings in Durban is seeking a courteous and professional Switchboard Operator to manage a busy hospital switchboard and support daily administrative tasks. You will handle calls, direct inquiries, and maintain accurate contact information while upholding patient confidentiality.

The role requires 1–2 years of switchboard or reception experience, Grade 12, and strong communication skills. This on-site position offers essential hospital support across departments and ambulance

Qualifications

• Matric/Grade 12 is required.
• 1-2 years' experience as a Switchboard Operator or in similar admin roles.
• Good verbal and written communication, and ability to handle confidential information.

Responsibilities

• Operate a busy hospital switchboard professionally.
• Provide excellent customer service to patients, visitors, doctors and staff.
• Handle messages, complaints, compliments and enquiries with follow-up.
• Maintain confidentiality of patient and hospital information.
• Update telephone directories and contact lists.
• Provide general admin support including filing, mail handling and office supplies.
• Liaise with ambulance services and hospital communication channels.
• Ensure compliance with health and safety procedures and hospital policies.

Skills

Verbal communication

Telephone etiquette

Multitasking

Attention to detail

Discretion

Education

Grade 12 (Matric)

Tools

Microsoft Office Suite

Job description

PURPOSE OF POSITION

To operate the Hospital switchboard efficiently and professionally, ensuring effective communication and providing courteous assistance to patients, visitors, doctors, and staff.

KEY PERFORMANCE AREAS

• Operate a busy hospital switchboard, answering and directing calls professionally and efficiently.
• Provide excellent customer service to patients, visitors, doctors, and staff.
• Handle messages, complaints, compliments, and enquiries, ensuring prompt follow-up and resolution.
• Maintain confidentiality of all patient and hospital information.
• Update and maintain telephone directories and contact lists.
• Provide administrative support, including filing, document auditing, mail handling, and office supply management.
• Liaise with ambulance services and support hospital communication channels.
• Ensure compliance with health and safety procedures, emergency protocols, and hospital policies.

MINIMUM REQUIREMENTS

• Grade 12 (Matric)
• 1-2 years' experience as a Switchboard Operator.
• Previous experience in administrative, switchboard, reception, or secretarial duties.

SKILLS

• Excellent verbal and written communication skills.
• Strong telephone etiquette and customer service skills.
• Ability to operate a busy switchboard efficiently.
• Excellent interpersonal and relationship-building skills.
• Strong organisational and administrative abilities.
• Ability to multitask and prioritise workload effectively.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with discretion.
• Problem-solving and complaint-handling skills.
• Professional and courteous manner.
• Ability to work under pressure in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong time management skills.
• Ability to work independently and as part of a team.
• Knowledge of hospital operations and emergency procedures would be advantageous.

NB: Only short listed candidates will be contacted.
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If unsuccessful, your personal information is securely destroyed and is not retained by the company.
Preference will be given to employees from the designated group in line with the Employment Equity Act.