Senior Switchboard & Customer Service Specialist

EdUpStairs; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

EdUpStairs is seeking a diligent switchboard operator in Pretoria to manage incoming and outgoing calls, maintain call registers, screen and forward calls, and handle general enquiries. The role requires strong communication, customer care, and the ability to learn the department's service delivery components.

You will work with a team to ensure timely responses and high-quality visitor support. Ideal candidates will have Grade 12, at least 1 year in a switchboard role, knowledge of Microsoft

Qualifications

• Grade 12 certificate required.

Responsibilities

• Render telephone services.

Skills

Telephone etiquette

Customer care

Communication

Interpersonal relations

Initiative

Independence

Organising

Prioritisation

Education

Grade 12 Certificate

Tools

Microsoft Office

Switchboard system

Job description

EdUpStairs is seeking a diligent switchboard operator in Pretoria to manage incoming and outgoing calls, maintain call registers, screen and forward calls, and handle general enquiries. The role requires strong communication, customer care, and the ability to learn the department's service delivery components.

You will work with a team to ensure timely responses and high-quality visitor support. Ideal candidates will have Grade 12, at least 1 year in a switchboard role, knowledge of Microsoft