Switchboard Operator - Isipingo

Joint Medical Holdings Ltd.; KwaZulu-Natal; Vor Ort; ZAR 89.000 - 123.000; Vollzeit

Zusammenfassung

Joint Medical Holdings Ltd. in Isipingo, KwaZulu-Natal, is seeking a Switchboard Operator to manage the hospital's main line, answer calls within 3 rings, and route inquiries to the correct department.

The ideal candidate will have Grade 12, basic computer skills, and the ability to deal professionally with the public. Hospital administration experience is advantageous, and availability to work shifts and public holidays is required.

Qualifikationen

• Must have Grade 12.
• Preferably have computer experience.
• Hospital admin experience will be advantageous.
• Ability to deal with members of the public.
• Willingness to assume job ownership, work independently and apply principles of continuous improvement.
• Must be prepared to work shifts and Public Holidays.

Aufgaben

• Answer incoming, internal and designate outgoing calls in a professional manner.
• Liaise with doctors, executive personnel, public and colleagues.
• Update hospital telephone lists and relevant numbers.
• Log calls for staff and patients; log calls for faulty lines and switchboard.
• Assist with reception duties when required.

Kenntnisse

Honesty & conscientiousness

Professionalism

Teamwork

Communication

Ausbildung

Grade 12

Tools

Computer basics

Jobbeschreibung

About the job Switchboard Operator - Isipingo

PURPOSE OF POSITION

To operate switchboard to receive calls and pass them on to the correct person or department.

KEY PERFORMANCE AREAS

To answer incoming, internal and designate outgoing calls in a professional and pleasant manner.

Liaise and communicate with doctors, executive personnel, public and colleagues.

Be able to designate complaints to relevant channels.

Keep abreast with all relevant information and contingency plans.

Update hospital telephone lists and relevant telephone numbers.

To answer calls within 3 rings.

Operating busy switchboard.

Facilitate telephone calls in and out of the department.

Log calls for hospital staff and patients.

Log calls for faulty lines and switchboard.

Knowledge of health and safety rules and emergency evacuation procedures.

Assist with reception duties when required.

COMPETENCIES (The following will be advantageous)

MINIMUM REQUIREMENTS

(Educational Qualifications & Experience)

Must have grade 12

Preferably have computer experience

Hospital admin experience will be advantageous

Ability to deal with members of the public.

The ideal candidate must have the willingness to assume job ownership, work independently and apply principles of continuous improvement.

Must be prepared to work shifts and Public Holidays.

SKILLS

(Practical & Technical)

Must be honest, truthful and conscientious in their approach and in their performance of their work.

Professionalism, friendliness and efficiency is always required.

Develop a spirit of teamwork amongst colleagues in all departments recognising the needs for a friendly working environment.

BEHAVIOURAL ATTRIBUTES

(Personality Characteristics)

Professionalism and initiative.

Well-spoken and respectful.

Must be able to adhere to all company rules and policies.