Senior Telecom Business Analyst

Placements24; Bloemfontein; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Work from home

Job summary

Placements24 is seeking a Senior Telecom Business Analyst to join a fully remote team. You will gather, analyze, and document business requirements, translating them into functional specifications for system enhancements and new product development within the telecom domain.

You will define project scope, identify process improvements, and ensure technology initiatives deliver business value. This remote role offers flexibility while contributing to a leading telecommunications company in South

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum of 6 years of experience as a Business Analyst in the telecommunications industry.
• Experience in requirements gathering, process modeling, and creating functional specifications.
• Deep understanding of telecom products, services, and business processes (billing, CRM, network operations, customer care).
• Proficiency with BA tools and techniques (UML, BPMN, JIRA).
• Experience with agile and waterfall development methodologies.
• Desirable CBAP or CCBA certifications.

Responsibilities

• Elicit, analyze, validate, and document business requirements from stakeholders in telecom.
• Translate requirements into detailed functional and non-functional specs, user stories, and use cases.
• Facilitate requirements workshops and meetings for clear communication.
• Analyze current processes to identify improvements and optimization.
• Collaborate with project managers, developers, QA, and technical teams throughout the project lifecycle.
• Develop process flows, data models, and system diagrams to support documentation.
• Support UAT planning and execution to ensure solutions meet needs.
• Assist in deployment and training documentation for new systems.

Skills

Requirements gathering

Process modeling

Functional specifications

Telecommunications domain knowledge

Analytical thinking

Education

Bachelor's degree in related field

Tools

UML

BPMN

JIRA

Job description

About the Role

Our client, a major telecommunications player, is seeking a dedicated Senior Telecom Business Analyst to join their fully remote team. This position is critical for bridging the gap between business needs and technology solutions within the telecom domain. You will be responsible for gathering, analyzing, and documenting business requirements, translating them into functional specifications for system enhancements and new product development. As a Senior Business Analyst, you will play a key role in defining project scope, identifying opportunities for process improvement, and ensuring that technology initiatives deliver maximum business value. This remote role offers the advantage of working from anywhere in South Africa, providing a flexible and independent work environment while contributing to the strategic direction of a leading communications company.

Key Responsibilities

• Elicit, analyze, validate, and document business requirements from various stakeholders within the telecommunications sector.
• Translate business needs into detailed functional and non-functional specifications, user stories, and use cases.
• Facilitate requirements workshops and meetings, ensuring clear communication and consensus among stakeholders.
• Analyze existing business processes and identify opportunities for improvement and optimization.
• Collaborate closely with project managers, developers, QA testers, and other technical teams throughout the project lifecycle.
• Develop process flows, data models, and system diagrams to support requirements documentation.
• Assist in the planning and execution of user acceptance testing (UAT) and ensure solutions meet business needs.
• Support the deployment and implementation of new systems and features, providing necessary documentation and training.
• Contribute to the development of business cases and project proposals.
• Stay informed about industry trends and best practices in business analysis and telecommunications.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum of 6 years of experience as a Business Analyst, with a strong focus on the telecommunications industry.
• Proven experience in requirements gathering, process modeling, and creating functional specifications.
• Deep understanding of telecommunications products, services, and business processes (e.g., billing, CRM, network operations, customer care).
• Proficiency in using business analysis tools and techniques (e.g., UML, BPMN, JIRA).
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong facilitation, communication, and presentation skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience with agile and waterfall development methodologies.
• Relevant certifications such as CBAP or CCBA are desirable.

Benefits

• This fully remote position offers a competitive salary, performance-based bonuses, and comprehensive benefits including medical aid and a retirement fund.
• Our client champions work-life balance, providing the flexibility to work from home.
• You will have opportunities for continuous professional development and career progression within a dynamic and innovative telecommunications environment.
• Join a dedicated team that values collaboration and strives for excellence.