Senior Telecoms Business Analyst

Placements24; Mbombela (Nelspruit); On-site; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Medical Aid

Retirement Fund

Performance Incentives

Job summary

Placements24 is seeking a Senior Telecoms Business Analyst in Nelspruit, Mpumalanga. You will bridge business needs and technical solutions for telecom products and services, gathering requirements and documenting functional specs.

You will work with product, IT, marketing and operations to ensure solutions deliver value. Strong analysis, communication and Agile experience are essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Telecommunications, or a related field.
• Minimum of 5 years of experience as a Business Analyst, preferably within telecommunications.
• Strong understanding of telecommunications products and services (mobile, broadband, VoIP).
• Proven experience in requirements gathering, documentation, and process modeling.
• Proficiency with BA tools and techniques (e.g., UML, BPMN).
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and priorities.
• Experience in an Agile/Scrum environment is a plus.
• Knowledge of the Mpumalanga business environment is advantageous.

Responsibilities

• Elicit, analyze, define, and document business requirements for telecommunications products, services, and systems.
• Collaborate with stakeholders to understand business processes and identify areas for improvement.
• Translate business requirements into detailed functional specifications and user stories.
• Facilitate workshops and meetings with business and technical teams.
• Develop process flows, use cases, and data models to illustrate requirements.
• Support the design and testing phases of projects, ensuring solutions meet business needs.
• Conduct gap analysis between current state and desired future state.
• Assist in the prioritization of requirements and backlog management.
• Provide training and support to end-users on new systems and processes.
• Stay abreast of industry trends and best practices in business analysis and telecommunications.

Skills

BA requirements gathering

Requirements documentation

Process modeling

UML

BPMN

Agile/Scrum knowledge

Analytical thinking

Communication

Education

Bachelor's degree in Business Administration/IS/Telecommunications

Tools

UML

BPMN

Job description

About the Role

Our client, a dynamic telecommunications company, is looking for a Senior Telecoms Business Analyst to join their established team in Nelspruit, Mpumalanga. This office-based position is crucial for bridging the gap between business needs and technical solutions within the telecommunications sector. You will be responsible for gathering, analyzing, and documenting business requirements for new products, services, and system enhancements. The ideal candidate will possess a strong understanding of the telecommunications landscape, excellent analytical skills, and the ability to translate complex business objectives into clear, actionable technical specifications. You will work closely with stakeholders across various departments, including product development, IT, marketing, and operations, to ensure that solutions meet business goals and deliver maximum value. This role offers a fantastic opportunity to contribute to strategic initiatives that drive innovation and growth in the telecommunications market in Mpumalanga. We foster a collaborative work environment where your insights and expertise are highly valued, and career development is a priority. Your role will be instrumental in guiding the development of services that enhance customer experience and business performance.

Key Responsibilities

• Elicit, analyze, define, and document business requirements for telecommunications products, services, and systems.
• Collaborate with stakeholders to understand business processes and identify areas for improvement.
• Translate business requirements into detailed functional specifications and user stories.
• Facilitate workshops and meetings with business and technical teams.
• Develop process flows, use cases, and data models to illustrate requirements.
• Support the design and testing phases of projects, ensuring solutions meet business needs.
• Conduct gap analysis between current state and desired future state.
• Assist in the prioritization of requirements and backlog management.
• Provide training and support to end-users on new systems and processes.
• Stay abreast of industry trends and best practices in business analysis and telecommunications.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Telecommunications, or a related field.
• Minimum of 5 years of experience as a Business Analyst, preferably within the telecommunications industry.
• Strong understanding of telecommunications products and services (e.g., mobile, broadband, VoIP).
• Proven experience in requirements gathering, documentation, and process modeling.
• Proficiency with business analysis tools and techniques (e.g., UML, BPMN).
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Experience working in an Agile/Scrum development environment is a plus.
• Knowledge of the Mpumalanga business environment is advantageous.

Benefits

Our client offers a competitive salary, performance incentives, and a comprehensive benefits package including medical aid and retirement fund. This office-based role in Nelspruit provides a professional and collaborative work environment. Opportunities for continuous learning, professional development, and attending industry conferences are available. You will work on impactful projects that drive business strategy and technological innovation within the telecommunications sector. Career advancement opportunities within the company are readily available. Join our team and contribute to the success of a leading telecommunications provider in the region.