Senior Telecoms Business Systems Analyst

Placements24; Soweto; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical aid

Retirement benefits

Hybrid work model

Professional development

Job summary

Placements24 in Soweto, Gauteng, SA seeks a Senior Telecoms Business Systems Analyst to bridge business needs and IT solutions in a hybrid role. You will analyze requirements, design enhancements, and guide implementation for billing, CRM, and provisioning processes.

You will work with stakeholders across departments, write use cases and functional specs, collaborate with developers, and lead UAT. A minimum of six years in telecoms analytics and strong communication are required.

Qualifications

• Bachelor’s degree in IT or business with telecoms relevance.
• Minimum 6 years of telecoms-focused business systems analysis experience.
• Strong ability to gather requirements and translate into specs.

Responsibilities

• Elicit, analyze, and document requirements from stakeholders across departments.
• Translate business needs into functional and technical specifications.
• Design system enhancements to improve business processes.
• Collaborate with IT teams to oversee implementation of new systems.
• Develop and execute test cases to ensure solutions meet requirements.
• Facilitate UAT and provide end-user training.
• Analyze system performance and identify optimization opportunities.
• Maintain accurate project documentation and liaise between users and technical teams.

Skills

Requirements gathering

System analysis

Process improvement

Agile methodologies

Communication skills

Telecoms domain knowledge

Education

Bachelor’s degree in IT

Bachelor’s degree in Business

Tools

SQL

Job description

About the Role

Our client, a prominent telecommunications provider, is seeking a seasoned Senior Telecoms Business Systems Analyst to join their team in Soweto, Gauteng, ZA. This vital role involves bridging the gap between business needs and technical solutions, ensuring that our client's business systems effectively support their telecoms operations. You will be responsible for analyzing business requirements, designing system enhancements, and facilitating the implementation of solutions that drive efficiency and improve customer experience in Soweto and beyond. The ideal candidate will possess a strong understanding of both business processes and IT systems within the telecommunications sector.

Key Responsibilities

• Elicit, analyze, and document business requirements from stakeholders across various departments.
• Translate business needs into detailed functional and technical specifications.
• Design and propose system enhancements and solutions to improve business processes.
• Collaborate with IT development teams to oversee the implementation of new systems and features.
• Develop and execute test cases to ensure that solutions meet business requirements.
• Facilitate user acceptance testing (UAT) and provide training to end-users.
• Analyze system performance and identify areas for optimization.
• Manage project documentation and ensure its accuracy and completeness.
• Act as a liaison between business users and technical teams.
• Stay informed about industry trends and best practices in business systems analysis.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Telecommunications, or a related field.
• Minimum of 6 years of experience as a Business Systems Analyst, with a focus on the telecoms industry.
• Proven experience in requirement gathering, system analysis, and process improvement.
• Strong understanding of telecommunications business processes (e.g., billing, CRM, provisioning).
• Experience with system implementation projects and agile methodologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in creating use cases, user stories, and functional specifications.
• Strong communication, presentation, and interpersonal skills.
• Ability to work effectively in a hybrid environment and collaborate with teams in Soweto.
• Knowledge of SQL and database concepts is beneficial.

Benefits

This position in Soweto, Gauteng, ZA offers a competitive salary, comprehensive medical aid, and retirement benefits. Our client is committed to continuous learning and provides opportunities for professional development and advanced training in business systems analysis within the telecoms sector. The hybrid work model allows for a flexible work arrangement, balancing office collaboration with remote efficiency. Join a dynamic team that plays a crucial role in optimizing business operations and driving success for a leading telecoms company in Gauteng.