Senior Business Systems Analyst - Telecoms

Placements24; Randburg; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work options

Competitive salary

Medical insurance

Retirement plan

Professional development

Annual leave

Job summary

Placements24 is seeking a Senior Business Systems Analyst in Randburg to bridge business needs with IT Solutions. The role focuses on analyzing processes, gathering requirements, and delivering functional specifications for CRM, billing, and provisioning systems in a telecom context.

You will collaborate with stakeholders, document workflows, and support UAT to ensure solutions deliver measurable value and strategic impact. Remote work flexibility is offered alongside on-site collaboration.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of experience as a Business Systems Analyst, preferably in telecommunications.
• Proven experience in requirements gathering, analysis, and documentation.
• Strong understanding of business process modelling and system analysis techniques.

Responsibilities

• Analyze business operations and identify opportunities for process improvement and system enhancement.
• Gather, document, and manage business requirements from stakeholders.
• Translate business requirements into functional and technical specifications for IT solutions.
• Facilitate communication between business users and IT development teams.
• Design and document workflows, use cases, and data models.
• Support the testing and implementation of new systems and functionalities.
• Conduct user acceptance testing (UAT) and provide training to end-users.
• Monitor system performance and identify areas for optimization.
• Develop reports and dashboards to track key business metrics.
• Stay informed about industry best practices and emerging technologies relevant to telecommunications business systems.

Skills

Requirements gathering

Stakeholder management

Process modelling

Agile

Business analysis

UAT

Data modelling

SQL

Education

Bachelor's degree in IT / Business or related field

Tools

Jira

Confluence

Visio

Job description

About the Role

Our client, a prominent entity within the telecommunications sector, is seeking a Senior Business Systems Analyst to enhance their operational efficiency and strategic capabilities. Based in Randburg, Gauteng , this role is crucial for bridging the gap between business needs and technological solutions. You will be responsible for analyzing business processes, identifying areas for improvement, and translating these requirements into functional specifications for IT systems. This position requires a blend of strong analytical skills, a deep understanding of telecommunications operations, and excellent communication abilities. The ideal candidate will have a proven track record of successfully managing complex projects and driving process improvements within a dynamic business environment. You will collaborate closely with stakeholders across various departments to ensure that IT solutions effectively support business objectives and deliver tangible value. This is an exciting opportunity to contribute to the strategic development of our systems and processes.

Key Responsibilities

• Analyze business operations and identify opportunities for process improvement and system enhancement.
• Gather, document, and manage business requirements from stakeholders.
• Translate business requirements into functional and technical specifications for IT solutions.
• Facilitate communication between business users and IT development teams.
• Design and document workflows, use cases, and data models.
• Support the testing and implementation of new systems and functionalities.
• Conduct user acceptance testing (UAT) and provide training to end-users.
• Monitor system performance and identify areas for optimization.
• Develop reports and dashboards to track key business metrics.
• Stay informed about industry best practices and emerging technologies relevant to telecommunications business systems.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• 5+ years of experience as a Business Systems Analyst, preferably within the telecommunications industry.
• Proven experience in requirements gathering, analysis, and documentation.
• Strong understanding of business process modelling and system analysis techniques.
• Familiarity with telecommunications systems (e.g., CRM, billing, provisioning) is highly desirable.
• Proficiency in using business analysis tools (e.g., Jira, Confluence, Visio).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Experience working in an Agile development environment is a plus.
• Ability to work independently and collaboratively within a team.

Benefits

• Our client offers a competitive salary package and a comprehensive benefits plan.
• This role provides the flexibility of a remote work arrangement, promoting a healthy work-life balance.
• We offer excellent medical, dental, and vision insurance coverage.
• Retirement savings options are available.
• Opportunities for professional development, including training and certifications, are provided.
• You will work in a collaborative and supportive environment, contributing to significant business improvements.
• Annual performance reviews and potential for career advancement are standard.
• Paid leave and other statutory benefits are included.
• This is an excellent opportunity to leverage your analytical skills and industry knowledge to drive business success.