Senior Spa Manager

Placements24; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance bonuses

Discounted spa services

Professional development opportunities

Job summary

Placements24 is seeking a Senior Spa Manager in Johannesburg to oversee daily operations, elevate client experience, and drive business growth. The role requires a strategic leader with a proven track record in spa leadership, strong management and financial control, and a passion for the beauty and wellness industry.

The successful candidate will manage staff, ensure high service standards, implement innovative treatments, and lead marketing initiatives to attract and retain clients.

Qualifications

• 5+ years of spa management or related leadership experience.
• Experience in staff management, training and development.
• Strong understanding of spa operations, treatments and product knowledge.
• Excellent financial acumen, including budgeting and P&L management.
• Exceptional communication and customer service skills.

Responsibilities

• Develop and implement strategic plans to achieve business objectives and profitability targets.
• Oversee all spa operations, including staff scheduling, inventory control, and financial reporting.
• Ensure exceptional client service delivery and promptly address client feedback or issues.
• Lead, motivate, and train spa therapists and support staff to maintain service standards.
• Manage supplier relationships and negotiate favorable terms for products and equipment.

Skills

Spa management

Staff leadership

P&L management

Customer service

Education

Hospitality Management degree

Job description

About the Role

Our client, a prestigious beauty and wellness establishment in Johannesburg, Gauteng , is seeking an experienced and dynamic Senior Spa Manager to oversee daily operations and elevate the client experience. This pivotal role requires a strategic leader with a passion for the beauty and wellness industry, exceptional management skills, and a proven track record in a similar capacity. The ideal candidate will be instrumental in maintaining the highest standards of service, driving business growth, and fostering a positive work environment for our team. This position offers a unique opportunity to make a significant impact in a thriving sector within Johannesburg .

Key Responsibilities

• Develop and implement strategic plans to achieve business objectives and profitability targets.
• Oversee all aspects of spa operations, including staff management, scheduling, inventory control, and financial reporting.
• Ensure exceptional client service delivery, handling client feedback and resolving issues promptly and professionally.
• Lead, motivate, and train spa therapists and support staff to ensure high performance and adherence to service standards.
• Manage supplier relationships and negotiate favorable terms for products and equipment.
• Maintain impeccable hygiene and safety standards throughout the spa facilities.
• Drive marketing initiatives and promotions to attract new clients and retain existing ones.
• Monitor industry trends and implement innovative services and treatments.

Requirements

• A minimum of 5 years of experience in spa management or a related leadership role within the beauty and wellness industry.
• Proven experience in staff management, training, and development.
• Strong understanding of spa operations, treatments, and product knowledge.
• Excellent financial acumen, including budgeting and P&L management.
• Exceptional communication, interpersonal, and customer service skills.
• A degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to work flexible hours, including weekends and public holidays, as operational needs dictate.
• Passion for the beauty and wellness sector and a commitment to client satisfaction.
• Must be based in or willing to relocate to the Johannesburg area.

Benefits

This role offers a competitive remuneration package, including a generous annual salary and performance-based bonuses. Employees will also benefit from discounted spa services and product purchases. Our client provides opportunities for professional development and continuous learning within the fast-paced beauty and wellness industry. You will work in a supportive and collaborative team environment, with the chance to shape the future of a renowned establishment in Gauteng .