Senior Beauty Therapist and Spa Manager

Placements24; Midrand; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary package

Bonuses and commissions

Professional development

Staff discounts

Career advancement

Team environment

Job summary

Placements24 in Midrand seeks an experienced Senior Beauty Therapist and Spa Manager to lead our luxury spa, delivering advanced treatments and overseeing daily operations to ensure the highest standards of client care and service.

The ideal candidate will hold CIDESCO or SAAHSP, bring 5+ years of therapy experience with at least 2 years in supervision, demonstrate strong leadership, client service excellence, and budget and inventory oversight to drive revenue and growth.

Qualifications

• CIDESCO or SAAHSP qualification required.
• Minimum 5 years as Beauty Therapist with at least 2 years in supervision/management.
• Proven expertise in a wide range of beauty treatments and product knowledge.
• Strong leadership, team management and customer service skills.
• Proficiency in spa management software and basic computer skills.

Responsibilities

• Provide a comprehensive range of advanced beauty treatments to high standards.
• Manage and supervise spa staff, including scheduling and performance reviews.
• Oversee daily spa operations ensuring cleanliness and safety compliance.
• Handle client inquiries, bookings and feedback promptly.
• Manage inventory of spa products and supplier relationships.
• Develop and implement new treatment protocols and services.
• Achieve revenue targets through sales of treatments and retail.
• Maintain detailed client records and preferences.
• Ensure regulatory and company policy compliance, especially hygiene and confidentiality.
• Contribute to marketing and promotions to attract and retain clients.

Skills

Leadership

Team management

Customer service

Communication

Interpersonal skills

Education

CIDESCO or SAAHSP

Tools

Spa management software

Job description

About the Role

Our client, a prestigious beauty and wellness establishment in the heart of Midrand, Gauteng , is seeking an experienced and dynamic Senior Beauty Therapist and Spa Manager. This pivotal role requires a blend of exceptional technical skills in advanced beauty treatments and proven leadership capabilities to oversee daily spa operations. You will be instrumental in ensuring the highest standards of client care and service delivery, fostering a serene and professional environment. This position offers a unique opportunity to contribute to the growth and success of a leading brand in the South African beauty industry, managing a team of talented therapists and driving operational excellence in a stimulating setting. The ideal candidate will possess a deep understanding of the beauty and wellness sector, with a passion for client satisfaction and team development. We are looking for an individual who can embody our client's commitment to quality and innovation, ensuring a seamless and luxurious experience for every guest. The role demands a proactive approach to problem-solving and a dedication to maintaining a welcoming atmosphere that encourages repeat business and positive word-of-mouth referrals, crucial for the thriving Midrand community.

Key Responsibilities

• Provide a comprehensive range of advanced beauty treatments, including facials, body therapies, waxing, manicures, and pedicures to a high standard.
• Manage and supervise spa staff, including scheduling, training, performance reviews, and motivation.
• Oversee daily spa operations, ensuring efficiency, cleanliness, and adherence to health and safety regulations.
• Handle client inquiries, bookings, and feedback, resolving any issues or complaints promptly and professionally.
• Manage inventory of spa products and supplies, placing orders and monitoring stock levels to optimize profitability.
• Develop and implement new treatment protocols and service offerings to meet market demands and enhance client experience.
• Achieve and exceed revenue targets through effective sales of treatments and retail products.
• Maintain detailed client records, including treatment history and personal preferences.
• Ensure compliance with all industry regulations and company policies, particularly concerning hygiene and client confidentiality.
• Contribute to marketing and promotional activities to attract new clients and retain existing ones for the Midrand spa.

Requirements

• Recognized qualification in Beauty Therapy (e.g., CIDESCO, SAAHSP).
• Minimum of 5 years of experience as a Beauty Therapist, with at least 2 years in a supervisory or management role.
• Proven expertise in a wide array of beauty treatments and product knowledge.
• Strong leadership, team management, and interpersonal skills.
• Excellent communication and customer service skills.
• Proficiency in spa management software and basic computer skills.
• Ability to work flexible hours, including weekends and public holidays, reflecting the demands of the Midrand beauty industry.
• A passion for continuous learning and staying updated with industry trends.
• Valid South African driver's license and own reliable transport are advantageous for potential off-site duties or client liaison in Midrand .
• Demonstrated ability to manage budgets, inventory, and achieve sales targets.

Benefits

• Competitive salary package commensurate with experience.
• Performance-based bonuses and commission structures.
• Opportunities for professional development and advanced training.
• Generous staff discounts on treatments and retail products.
• A supportive and collaborative work environment within a reputable establishment.
• Potential for career advancement within the organization.
• Contribution to a team focused on excellence in beauty and wellness.