Senior Social Media & Community Manager (E-commerce)

Placements24; Klerksdorp; Sur place; ZAR 420 000 - 720 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Leadership in social media

Professional development

Collaborative team

Modern marketing tools

Team-building events

Customer-focused culture

Résumé du poste

Placements24 in Klerksdorp, North West, seeks a Senior Social Media & Community Manager to lead our social media strategy from the office. You will grow and nurture our online community, boost brand presence, and drive customer engagement through creative campaigns.

Responsibilities include content calendar management, multi-platform content creation, monitoring channels, responding to comments, managing paid campaigns, and reporting insights to improve ROI.

Qualifications

• Minimum 5 years in social media management and community management for e-commerce.
• Proven track record growing audiences and engagement.
• Deep knowledge of major platforms (Facebook, Instagram, TikTok, Twitter, Pinterest).
• Excellent copywriting and online conversation skills.
• Experience with social media management tools and analytics.

Responsabilités

• Develop and implement social media strategies to increase awareness and engagement.
• Create and manage a content calendar with high-quality content.
• Monitor channels, respond to comments, and engage with the community.
• Build relationships with followers and influencers to foster loyalty.
• Manage paid social campaigns to reach goals and ROI.
• Analyze performance and provide actionable insights.
• Stay updated on trends and best practices.
• Collaborate with marketing, sales, and support teams.
• Manage online reputation and address feedback.
• Identify opportunities for social listening to guide strategy.

Connaissances

Social media management

Community management

Content creation

Copywriting

Analytics & reporting

Paid social campaigns

Team collaboration

Strategic thinking

Formation

Bachelor's degree in Marketing/Communications

Outils

Hootsuite

Buffer

Sprout Social

Description du poste

About the Role

Our client, a thriving e-commerce business, is searching for an experienced Senior Social Media & Community Manager to lead their social media efforts from their office in Klerksdorp, North West . This role is pivotal in building and nurturing our online community, enhancing brand presence, and driving customer engagement through strategic social media initiatives. You will be responsible for developing and executing comprehensive social media strategies, creating compelling content, managing online conversations, and fostering brand loyalty. We are seeking a proactive, creative, and analytical individual with a deep understanding of social media platforms and their application within the e-commerce landscape. The ideal candidate will have a proven track record of successfully managing social media communities, driving engagement, and translating online interactions into tangible business outcomes. This is an excellent opportunity to make a significant impact on our brand's digital footprint in a collaborative and dynamic environment.

Key Responsibilities

• Develop and implement innovative social media strategies aligned with e-commerce objectives to increase brand awareness, engagement, and customer acquisition.
• Create, curate, and manage a content calendar, producing high-quality and engaging content (text, images, videos) across various social media platforms.
• Actively monitor social media channels, respond to comments and messages, and engage with our online community in a timely and brand-appropriate manner.
• Build and nurture relationships with followers, advocates, and potential influencers to foster brand loyalty and advocacy.
• Manage and optimize paid social media campaigns to achieve specific marketing goals and maximize ROI.
• Analyze social media performance data, track key metrics (engagement, reach, conversions), and provide regular reports with actionable insights.
• Stay abreast of the latest social media trends, platform updates, and best practices within the e-commerce industry.
• Collaborate with marketing, sales, and customer service teams to ensure a cohesive brand message and customer experience.
• Manage online reputation and address customer feedback or concerns effectively.
• Identify opportunities for social listening and trend monitoring to inform content strategy and product development.

Requirements

• Minimum of 5 years of experience in social media management, community management, and content creation, with a strong focus on e-commerce.
• Demonstrated success in growing social media audiences and driving engagement through strategic content and community interaction.
• In-depth knowledge of major social media platforms (e.g., Facebook, Instagram, TikTok, Twitter, Pinterest) and their respective best practices.
• Excellent written and verbal communication skills, with a talent for crafting engaging copy and managing online conversations.
• Proficiency in using social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and analytics platforms.
• Experience in planning and executing paid social media advertising campaigns.
• Strong understanding of e-commerce operations and how social media contributes to sales funnels.
• Creative mindset with an eye for visual aesthetics and content design.
• Ability to work collaboratively in a team environment and manage multiple projects effectively.
• Relevant Bachelor's degree in Marketing, Communications, or a related field is preferred.

Benefits

• Competitive salary and benefits package.
• Opportunity to lead social media strategy for a growing e-commerce brand in Klerksdorp .
• Professional development and training opportunities.
• Collaborative and supportive team environment.
• Access to modern marketing tools and resources.
• Regular company events and team-building activities.
• Be part of a company that values innovation and customer satisfaction.