Senior Sales & Quotation Specialist

Cashbuild Limited; Mbombela (Nelspruit); On-site; ZAR 180,000 - 260,000; Full time

Job summary

Cashbuild Limited in Mbombela (Nelspruit) is seeking a Sales Co to grow store sales by engaging customers, quoting building plans, and ensuring accurate quotations and efficient delivery.

The role emphasizes exceptional customer service, plan-reading where possible, and maintaining store standards and housekeeping. Applicants should have Grade 12 and relevant experience in sales, planning, and inventory control.

Qualifications

• Grade 12 plus 5 years related experience or 10 years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Responsibilities

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)
• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility
• Price changes to be implemented in line with advertised prices
• Implementation of planograms
• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security
• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.
• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.
• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.

Skills

Numeric skills

Customer service

Communication

Planning & organising

Delegation

Plan reading

Computer literacy

Education

Grade 12

Tools

Computer literacy

Job description

Cashbuild Limited in Mbombela (Nelspruit) is seeking a Sales Co to grow store sales by engaging customers, quoting building plans, and ensuring accurate quotations and efficient delivery.

The role emphasizes exceptional customer service, plan-reading where possible, and maintaining store standards and housekeeping. Applicants should have Grade 12 and relevant experience in sales, planning, and inventory control.