Sales & Quotation Coordinator

Cashbuild Limited; Tonga; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Cashbuild Limited is seeking a Sales Co (External Applications Only) to grow sales through customer interaction, costed building plan quotations, and maintaining merchandising standards. You will support a cost-effective delivery service and ensure high levels of customer satisfaction.

The role requires Grade 12 plus significant related experience or extensive work history, good numeracy, and strong organisational and planning abilities.

Qualifications

• Grade 12 plus 5 years related experience or a minimum of 10 years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Responsibilities

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times
• Telephone etiquette (to ensure that all calls are answered within the required time)
• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility
• Price changes to be implemented in line with advertised prices
• Implementation of planograms
• Ensure General Assistants, Sales Advisors and Forklift Drivers are present and available
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties
• Ensure that safety standards are adhered to
• Ensure Employees wear correct protective clothing and safe use of equipment
• Be aware of any suspicious people and / or activities in and outside the Store
• Password security
• Integrity: comply with standards and handle sensitive information
• Accuracy: handle detailed information and be meticulous
• Client focus: identify and respond to clients’ needs

Skills

Customer service

Communication

Numerical skills

Computer literacy

Organising

Planning

Delegation

Pressure management

Education

Grade 12

Job description

Cashbuild Limited is seeking a Sales Co (External Applications Only) to grow sales through customer interaction, costed building plan quotations, and maintaining merchandising standards. You will support a cost-effective delivery service and ensure high levels of customer satisfaction.

The role requires Grade 12 plus significant related experience or extensive work history, good numeracy, and strong organisational and planning abilities.