Senior Retail Sales Consultant

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary with commission and

bonus structures

Hybrid work arrangement

Professional development and career"

Employee discounts

Strong Soweto presence

Comprehensive product training

Job summary

Placements24 in Soweto seeks a seasoned Senior Retail Sales Consultant to drive customer engagement and sales in a hybrid role. You will mentor junior staff, provide expert product advice, and maintain exceptional service standards to boost store performance.

The ideal candidate has 4+ years in retail sales, strong closing ability, and excellent communication skills, with a passion for the Soweto community and customer satisfaction.

Qualifications

• Minimum 4 years in a customer-facing retail sales role with proven sales success.
• Excellent customer service and interpersonal skills.
• Strong sales techniques and ability to close sales.
• Excellent communication and presentation skills.

Responsibilities

• Engage with customers to understand needs and provide personalized product recommendations.
• Drive sales by promoting products, services and offers.
• Achieve and exceed individual and team sales targets.
• Develop and maintain relationships to foster loyalty and repeat business.
• Provide expert product knowledge and advice to customers.
• Mentor junior sales associates and share best practices.
• Handle inquiries, feedback and complaints professionally.
• Maintain store presentation standards and attractive product displays.
• Process sales transactions accurately using the POS system.
• Contribute to a positive, collaborative team environment in Soweto.

Skills

Customer facing

Sales targets

Mentoring

POS systems

Communication

Teamwork

Education

High school diploma

Job description

About the Role

Our client is looking for a seasoned and customer-focused Senior Retail Sales Consultant to join their prestigious team in Soweto. This role demands an individual with exceptional sales acumen, a passion for delivering outstanding customer service, and the ability to mentor junior staff. You will be at the forefront of customer engagement, driving sales, and providing expert advice on products and services. The ideal candidate thrives in a fast-paced retail environment and has a proven track record of exceeding sales targets. This hybrid position offers flexibility, allowing for essential in-store client interaction while also enabling remote work for administrative tasks and follow-ups, providing a balanced approach to serving the Soweto community. You will be a key player in enhancing the customer experience and contributing to the store's overall success.

Key Responsibilities

• Engage with customers to understand their needs and provide personalized product recommendations.
• Drive sales performance by actively promoting products, services, and special offers.
• Achieve and consistently exceed individual and team sales targets.
• Develop and maintain strong relationships with customers, fostering loyalty and repeat business.
• Provide expert product knowledge and advice to customers, ensuring a high level of satisfaction.
• Assist in training and mentoring junior sales associates, sharing best practices.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
• Maintain store presentation standards, ensuring products are attractively displayed and organized.
• Process sales transactions accurately and efficiently using the POS system.
• Contribute to a positive and collaborative team environment in Soweto.

Requirements

• Minimum of 4 years of experience in a customer-facing retail sales role, with a proven record of sales success.
• Exceptional customer service and interpersonal skills.
• Strong sales techniques and the ability to close sales effectively.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a team environment and mentor junior colleagues.
• Proficiency in using point-of-sale (POS) systems.
• Adaptability to work in a hybrid model, balancing in-store duties with remote administrative tasks.
• A passion for the retail industry and a commitment to customer satisfaction in Soweto.
• High school diploma or equivalent; tertiary education in business or sales is an advantage.
• Self-motivated with strong organizational skills and the ability to manage time effectively.

Benefits

• Competitive salary with attractive commission and bonus structures.
• Hybrid work arrangement providing flexibility.
• Opportunities for professional development and career progression.
• Employee discounts on a wide range of products.
• Be part of a reputable company with a strong presence in Soweto.
• Receive comprehensive product training and sales development support.