Senior Retail Store Manager (Remote)

Placements24; Cape Town; Hybride; ZAR 700 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Medical aid

Provident fund contributions

100% remote work arrangement

Generous leave entitlement

Professional development opportunities

Employee discounts

Résumé du poste

Placements24 in Cape Town is seeking a Senior Retail Store Manager for a 100% remote role. You will oversee store performance, drive sales, and maintain exceptional customer experience from a virtual operations hub.

The ideal candidate has 6+ years of retail management, a track record leading remote teams, and strong budgeting, POS, and inventory systems experience. You will lead a distributed team, ensure brand standards, and develop strategies to grow revenue while keeping operations efficient

Qualifications

• Bachelor's degree in Business Management, Marketing, or related discipline.
• Minimum of 6 years retail management experience.
• Proven ability to manage and lead remote teams effectively.
• Strong understanding of sales principles and customer service best practices.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in retail POS systems and inventory management software.
• Experience in financial management and budget control for retail stores.
• Ability to work independently and manage time effectively in a remote setting.
• Must be based in or near Cape Town to potentially participate in occasional, pre-scheduled virtual team meetings or assessments if required.

Responsabilités

• Direct and manage all aspects of store operations, including sales, customer service, and inventory management, in a remote capacity.
• Develop and implement sales strategies to meet or exceed targets.
• Monitor store performance metrics and implement corrective actions as needed.
• Recruit, train, and develop a high-performing remote store team.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Manage store budgets, controlling expenses and optimizing profitability.
• Maintain strong relationships with customers, addressing concerns and ensuring satisfaction.
• Analyze sales reports and customer feedback to identify areas for improvement.
• Drive initiatives to enhance brand awareness and customer loyalty.
• Conduct regular virtual performance reviews and provide constructive feedback to team members.

Connaissances

Leadership

Remote team management

Communication

Sales strategy

Team motivation

Time management

Analytical thinking

Customer service

Formation

Bachelor's degree in Business Management, Marketing, or related discipline

Outils

Retail POS systems

Inventory management software

Budgeting tools

Description du poste

About the Role

Our client, a prominent player in the national retail landscape, is looking for an accomplished Senior Retail Store Manager to join their expanding virtual operations. This position is based in Cape Town but is entirely remote, offering unparalleled flexibility. You will be responsible for overseeing store performance, driving sales, and ensuring an exceptional customer experience, all managed from a remote setting. This role demands strong leadership qualities, a deep understanding of retail sales strategies, and the ability to motivate and manage teams virtually. If you have a passion for retail excellence and thrive in a remote work environment, this is an excellent opportunity to advance your career. We seek a results-oriented individual who can maintain high standards of operational efficiency and brand representation, contributing significantly to our client's success. This is a chance to redefine retail management in a modern, flexible work structure.

Key Responsibilities

• Direct and manage all aspects of store operations, including sales, customer service, and inventory management, in a remote capacity.
• Develop and implement sales strategies to meet or exceed targets.
• Monitor store performance metrics and implement corrective actions as needed.
• Recruit, train, and develop a high-performing remote store team.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Manage store budgets, controlling expenses and optimizing profitability.
• Maintain strong relationships with customers, addressing concerns and ensuring satisfaction.
• Analyze sales reports and customer feedback to identify areas for improvement.
• Drive initiatives to enhance brand awareness and customer loyalty.
• Conduct regular virtual performance reviews and provide constructive feedback to team members.

Requirements

• Bachelor's degree in Business Management, Marketing, or a related discipline.
• Minimum of 6 years of retail management experience, with a proven track record of success.
• Demonstrated ability to manage and lead remote teams effectively.
• Strong understanding of sales principles and customer service best practices.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in retail POS systems and inventory management software.
• Experience in financial management and budget control for retail stores.
• Ability to work independently and manage time effectively in a remote setting.
• Must be based in or near Cape Town to potentially participate in occasional, pre-scheduled virtual team meetings or assessments if required.
• A robust internet connection and a suitable remote workspace are mandatory.

Benefits

• An attractive salary package, reflecting your expertise and experience.
• The flexibility of a 100% remote work arrangement.
• Comprehensive medical aid and provident fund contributions.
• Generous leave entitlement, including annual and sick leave.
• Opportunities for continuous professional development and training.
• Employee discounts on a wide range of products.
• A dynamic and supportive remote team environment.
• Clear pathways for career progression within the organization.
• Access to innovative retail management tools and platforms.
• Performance-based incentives and recognition programs.