Senior Consultant - Retail Operations Improvement

Placements24; Mossel Bay; Hybride; ZAR 900 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance incentives

Remote work setup support

Career growth opportunities

Diverse projects

Healthcare benefits

Résumé du poste

Placements24 is seeking a Senior Consultant specializing in Retail Operations Improvement. This fully remote role enables you to drive operational excellence for retail clients from anywhere, with a remote-first culture and strong support for virtual collaboration.

The ideal candidate has 5+ years in retail operations or strategy consulting, a Master's degree, and proven ability to lead projects, analyze data, and improve efficiency across store, e-commerce, and supply chain domains.

Qualifications

• Master's degree in Business Administration, Retail Management, or a related field.
• 5+ years of experience in retail operations, strategy consulting, or a similar role within the retail sector.
• Proven track record in improving retail operational efficiency, sales performance, or customer experience.
• Strong analytical and quantitative skills, with the ability to interpret complex data.
• Excellent communication, presentation, and stakeholder management abilities.
• Demonstrated experience leading projects and teams.
• Familiarity with retail technologies and systems (POS, CRM, E-commerce platforms).

Responsabilités

• Conduct comprehensive assessments of retail operations, including store performance, e-commerce platforms, and supply chain processes.
• Develop and implement strategic recommendations to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Analyze sales data, customer feedback, and market trends to identify key areas for improvement.
• Design and lead client workshops to define operational strategies and implementation plans.
• Manage project timelines, resources, and deliverables, ensuring successful project outcomes.
• Collaborate with client teams to implement operational changes and drive adoption.
• Build and nurture strong client relationships, establishing trust and credibility.
• Stay informed about the latest trends and technologies in the retail industry.
• Mentor junior consultants and contribute to the firm's intellectual capital in retail consulting.

Connaissances

Analytical skills

Quantitative analysis

Stakeholder management

Communication skills

Leadership

Remote collaboration

Formation

Master's degree in Business Administration / Retail Management

Outils

POS systems

CRM

E-commerce platforms

Description du poste

About the Role

Our client, a distinguished management consultancy, is seeking an accomplished Senior Consultant to specialize in Retail Operations Improvement. This position is entirely remote, offering a unique opportunity to drive operational excellence for retail clients from anywhere. You will be instrumental in analyzing retail business models, identifying inefficiencies, and implementing strategies to enhance customer experience, increase profitability, and streamline operations. Our firm champions a remote-first culture, ensuring that all team members are equipped with the resources and support needed for effective virtual collaboration and client engagement. The ideal candidate will possess a profound understanding of the retail sector, including merchandising, store operations, e-commerce, and supply chain dynamics within retail. This role demands a strategic thinker with a passion for transforming retail businesses through data-driven insights and innovative solutions. This is a fantastic chance to apply your expertise in a fully remote setting, impacting businesses throughout the Mossel Bay, Western Cape, ZA region and beyond.

Key Responsibilities

• Conduct comprehensive assessments of retail operations, including store performance, e-commerce platforms, and supply chain processes.
• Develop and implement strategic recommendations to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Analyze sales data, customer feedback, and market trends to identify key areas for improvement.
• Design and lead client workshops to define operational strategies and implementation plans.
• Manage project timelines, resources, and deliverables, ensuring successful project outcomes.
• Collaborate with client teams to implement operational changes and drive adoption.
• Build and nurture strong client relationships, establishing trust and credibility.
• Stay informed about the latest trends and technologies in the retail industry.
• Mentor junior consultants and contribute to the firm's intellectual capital in retail consulting.

Requirements

• Master's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 years of experience in retail operations, strategy consulting, or a similar role within the retail sector.
• Proven track record in improving retail operational efficiency, sales performance, or customer experience.
• Strong analytical and quantitative skills, with the ability to interpret complex data.
• Excellent communication, presentation, and stakeholder management abilities.
• Demonstrated experience leading projects and teams.
• Familiarity with retail technologies and systems (e.g., POS, CRM, E-commerce platforms).
• Must be highly self-motivated, disciplined, and comfortable working autonomously in a remote setting.
• Ability to adapt to a fully remote work environment and collaborate effectively virtually.

Benefits

• Highly competitive salary and performance incentives.
• Fully remote work arrangement with support for home office expenses.
• Significant opportunities for professional growth and learning.
• Exposure to diverse and impactful retail projects.
• A culture that values work-life balance and personal well-being.
• Comprehensive medical, dental, and vision insurance.