Remote Retail Operations Specialist

Placements24; Soweto; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Remote work

Full-time position

Career development opportunities

Job summary

Placements24 is seeking a Remote Retail Operations Specialist to join their team, supporting Soweto and surrounding areas from a fully remote hub. The role focuses on back-office retail operations, inventory control, and virtual store support, requiring excellent organization and self-motivation.

You will coordinate tasks, train staff remotely, analyze data, and collaborate with logistics, IT, and HR to keep processes running smoothly.

Qualifications

• Minimum 3 years of experience in retail operations or related support roles.
• Strong understanding of retail back-office processes and inventory basics.
• Excellent written and verbal communication for virtual collaboration.

Responsibilities

• Manage and coordinate operational tasks and projects remotely to support store functions.
• Provide virtual support to store teams on operations, inventory, and procedures.
• Assist in developing and implementing operational policies and procedures.
• Monitor and analyze operational data to identify trends and improvements.
• Coordinate with internal teams (logistics, IT, HR) for smooth operations.
• Maintain accurate operational records using digital platforms.
• Support inventory management, stock level monitoring, and reconciliation.
• Facilitate virtual training for new procedures or tools.
• Handle administrative tasks such as report generation and data entry.
• Contribute to continuous improvement of remote processes and workflows.

Skills

Retail operations

Remote work

Time management

Communication

Education

High school diploma or equivalent

Tertiary education (preferred)

Tools

Slack

Zoom

Microsoft Teams

Microsoft Office

POS systems

Job description

About the Role

Our client is seeking a highly motivated and experienced Remote Retail Operations Specialist to join their dynamic team, working from their primary operational hub supporting Soweto and surrounding areas. This role is critical for ensuring the seamless execution of various operational functions that support our client's retail network, all managed from a remote work environment. The ideal candidate will possess exceptional organizational skills, a strong understanding of retail back-office processes, and the ability to thrive in a fully remote setting. You will be instrumental in managing key operational tasks, supporting store teams virtually, and contributing to the overall efficiency and success of our client's retail operations. We are looking for a proactive individual who excels at virtual collaboration and is committed to driving operational excellence from afar. This position offers the flexibility and autonomy of remote work while being a vital part of a growing retail organization.

Key Responsibilities

• Manage and coordinate operational tasks and projects remotely to support retail store functions.
• Provide virtual support to store teams regarding operational queries, inventory management, and process adherence.
• Assist in the development and implementation of operational policies and procedures.
• Monitor and analyze operational data to identify trends and areas for improvement.
• Coordinate with internal teams (e.g., logistics, IT, HR) to ensure smooth operational flow.
• Maintain accurate operational records and documentation using various digital platforms.
• Support inventory management initiatives, including stock level monitoring and reconciliation.
• Facilitate virtual training sessions for new operational procedures or tools.
• Handle administrative tasks related to retail operations, such as report generation and data entry.
• Contribute to the continuous improvement of remote operational processes and workflows.

Requirements

• Minimum of 3 years of experience in retail operations, administration, or a support role, with proven success in managing tasks remotely.
• Strong understanding of retail operational processes, inventory, and back-office functions.
• Exceptional organizational and time-management skills, with the ability to prioritize tasks effectively in a remote setting.
• Excellent written and verbal communication skills for effective virtual collaboration.
• Proficiency in using digital collaboration tools (e.g., Slack, Zoom, Microsoft Teams) and office software (e.g., Microsoft Office Suite).
• Experience with POS systems and retail management software is advantageous.
• A proactive and self-motivated approach to work with minimal supervision.
• Strong problem-solving skills and attention to detail.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• High school diploma or equivalent required; relevant tertiary education is a plus.

Benefits

This fully remote, full-time position offers an attractive annual salary of R . Employees benefit from the flexibility and convenience of working from home, along with opportunities for professional growth and development within our client's organization. Our client is committed to fostering a supportive virtual work environment and provides the necessary tools and resources for success. While not physically co-located, you will be an integral part of a dedicated team working towards shared goals. Gain valuable experience in remote retail operations management.