Senior Retail Operations Manager (Remote)

Placements24; Vereeniging; Ibrido; ZAR 1.200.000 - 2.100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Retirement fund

Bonuses

Remote role

Professional development

Leadership training

Descrizione del lavoro

Placements24 is seeking a highly experienced Senior Retail Operations Manager to lead dispersed operational teams. This fully remote role supports Vereeniging, Gauteng, ZA and beyond, with strategic oversight of inventory, logistics, service, and e-commerce fulfillment.

You will drive KPIs, mentor remote staff, and partner with Sales, Marketing, and Finance to execute efficient operations. A strong leadership presence and data-driven decision making are essential for success in this role.

Competenze

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of 7 years in retail operations management, with leadership experience.
• Proven track record in large-scale retail operations, preferably e-commerce/omnichannel.
• Expertise in inventory management, logistics, supply chain, and customer service operations.
• Exceptional leadership and remote people management skills.
• Strong analytical and problem-solving abilities with data-driven approach.
• Proficiency in ERP, WMS, and CRM systems.
• Excellent communication, presentation, and interpersonal skills.
• Ability to develop and execute strategic plans in dynamic environments.
• Strong financial acumen and budget management experience.
• Must be based in South Africa and legally eligible to work.

Mansioni

• Develop and implement retail operational strategies to meet business objectives and profitability.
• Lead and mentor remote operations staff, fostering accountability and continuous improvement.
• Oversee inventory management, logistics, supply chain, and e-commerce fulfillment.
• Establish and monitor KPIs to measure performance and identify improvements.
• Drive efficiency and cost-effectiveness across operations functions.
• Implement best practices and ensure policy compliance.
• Collaborate with Sales, Marketing, Finance to ensure seamless execution.
• Manage budgets and forecast resource needs.
• Identify innovative solutions to address challenges and growth opportunities.
• Report on performance and strategic initiatives to senior leadership.

Conoscenze

Leadership

Remote management

Data-driven decisions

Budget management

Analytical skills

Formazione

Bachelor's degree in Business Administration

Master's degree preferred

Strumenti

ERP

WMS

CRM

Descrizione del lavoro

About the Role

Our client, a leading player in the online retail space, is seeking a highly experienced and strategic Senior Retail Operations Manager to lead its dispersed operational teams. This role is entirely remote, allowing you to shape and execute operational strategies from anywhere. You will be responsible for overseeing the efficiency, productivity, and overall performance of our client's retail operations, driving continuous improvement and innovation. This leadership position requires a deep understanding of retail dynamics, exceptional management skills, and the ability to foster a high-performance culture within a remote-first environment. The position is strategically important to our client's growth and is based remotely, supporting operations across **Vereeniging, Gauteng, ZA**, and beyond.

Key Responsibilities

• Develop and implement comprehensive retail operational strategies to achieve business objectives and enhance profitability.
• Lead, mentor, and manage a team of remote operations staff, fostering a culture of accountability and continuous improvement.
• Oversee key operational areas including inventory management, supply chain logistics, customer service, and e-commerce fulfillment.
• Establish and monitor Key Performance Indicators (KPIs) to measure operational performance and identify areas for enhancement.
• Drive efficiency and cost-effectiveness across all operational functions.
• Implement best practices in retail operations, ensuring compliance with company policies and industry standards.
• Collaborate with cross-functional departments (e.g., Sales, Marketing, Finance) to ensure seamless operational execution.
• Manage operational budgets and forecast resource needs.
• Identify and implement innovative solutions to address operational challenges and capitalize on growth opportunities.
• Regularly report on operational performance and strategic initiatives to senior leadership.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree preferred.
• Minimum of 7 years of progressive experience in retail operations management, with a significant portion in leadership roles.
• Proven track record of successfully managing large-scale retail operations, preferably in an e-commerce or omnichannel environment.
• Demonstrated expertise in inventory management, logistics, supply chain, and customer service operations.
• Exceptional leadership, team-building, and people management skills, particularly in a remote setting.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proficiency in relevant operational software and systems (e.g., ERP, WMS, CRM).
• Excellent communication, presentation, and interpersonal skills.
• Ability to develop and execute strategic plans in a dynamic environment.
• Strong financial acumen and budget management experience.
• Must be based in South Africa and legally eligible to work.

Benefits

• Our client offers a highly competitive executive salary, commensurate with experience and strategic impact.
• Comprehensive medical aid, a substantial retirement fund contribution, and performance-based bonuses are included.
• This fully remote role offers unparalleled flexibility and work-life balance.
• Employees benefit from extensive professional development opportunities, leadership training, and access to cutting-edge operational technologies.
• You will have the autonomy to drive significant change and growth within a leading online retail organization.