Senior Retail Operations Manager - Fully Remote

Placements24

KwaZulu-Natal

Remote

ZAR 900,000 - 1,500,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Generous paid time off

Professional development

Access to retail technology tools

Flexible remote work schedule

Retirement savings plan with company匹配

Performance-based bonuses

Collaborative remote culture

Opportunity to shape growth of a fast‑

Job summary

Placements24 is partnering with a leading retail technology innovator to hire a Senior Retail Operations Manager for a fully remote role in South Africa. You will drive operational excellence across a diverse retail portfolio and shape strategic growth from a remote-first hub.

You will lead remote teams, analyze performance, partner with marketing, sales and supply chain, manage budgets, and implement best practices to deliver exceptional customer experiences and cost efficiencies.

Qualifications

7+ years of progressive experience in retail operations management.
Proven ability to lead and manage remote teams effectively.
Bachelor's degree in Business Administration or Retail Management; Master's preferred.
Deep understanding of retail KPIs, financial management, and operational metrics.
Proficiency in retail management software and data analysis tools.
Excellent communication, interpersonal, and presentation skills.

Responsibilities

Develop and implement strategic operational plans to enhance efficiency and profitability across all retail channels.
Oversee daily retail operations, ensuring smooth execution of business processes and adherence to company policies.
Manage and mentor remote-based retail teams, fostering a culture of high performance and continuous improvement.
Analyze sales data, market trends, and customer feedback to identify opportunities for growth and operational enhancements.
Collaborate with marketing, sales, and supply chain departments to ensure seamless integration and achieve business objectives.
Monitor and control operational budgets, identifying cost-saving opportunities without compromising quality.
Implement and maintain quality control standards to ensure exceptional customer service delivery.
Lead change management initiatives and drive the adoption of new technologies and processes.
Regularly report on operational performance to senior management, providing insights and recommendations.

Skills

Leadership

Remote leadership

Strategic planning

Analytical thinking

Communication

Presentation skills

Problem-solving

Data analysis

Financial management

Retail operations

Education

Bachelor's degree in Business Administration

Bachelor's degree in Retail Management

Master's degree

Tools

Retail management software

Data analysis tools

Job description

About the Role

Our client, a leading innovator in the retail technology space, is seeking a highly motivated and experienced Senior Retail Operations Manager to join their dynamic, fully remote team. This pivotal role is crucial for driving operational excellence and strategic growth across their diverse retail portfolio. As a remote-first organization, we offer unparalleled flexibility and the opportunity to contribute to a thriving business from anywhere in South Africa. You will be instrumental in shaping the future of retail operations, implementing best practices, and leading cross-functional teams to achieve ambitious targets. This position requires a proactive individual with a proven track record in managing complex retail operations and a passion for delivering exceptional customer experiences. The ideal candidate will possess strong analytical skills, strategic thinking capabilities, and a deep understanding of retail dynamics. If you are a visionary leader looking to make a significant impact in a remote setting.

Key Responsibilities

Develop and implement strategic operational plans to enhance efficiency and profitability across all retail channels.
Oversee daily retail operations, ensuring smooth execution of business processes and adherence to company policies.
Manage and mentor remote-based retail teams, fostering a culture of high performance and continuous improvement.
Analyze sales data, market trends, and customer feedback to identify opportunities for growth and operational enhancements.
Collaborate with marketing, sales, and supply chain departments to ensure seamless integration and achieve business objectives.
Monitor and control operational budgets, identifying cost-saving opportunities without compromising quality.
Implement and maintain quality control standards to ensure exceptional customer service delivery.
Lead change management initiatives and drive the adoption of new technologies and processes.
Regularly report on operational performance to senior management, providing insights and recommendations.

Requirements

Minimum of 7 years of progressive experience in retail operations management, with a strong emphasis on strategic planning and execution.
Proven ability to lead and manage remote teams effectively, demonstrating strong communication and leadership skills.
Bachelor's degree in Business Administration, Retail Management, or a related field; Master's degree is a plus.
Deep understanding of retail KPIs, financial management, and operational metrics.
Proficiency in retail management software and data analysis tools.
Exceptional problem-solving and decision-making abilities.
Excellent communication, interpersonal, and presentation skills.
Ability to thrive in a fast-paced, dynamic, and remote work environment.
Demonstrated experience in driving operational efficiency and cost reduction initiatives.
A passion for retail and a commitment to delivering outstanding customer experiences.

Benefits