Senior Retail Operations Manager (Remote)

Placements24; KwaZulu-Natal; Remote; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Remote work support

Professional development

Tech provisions

Generous leave

Home office stipend

Job summary

Placements24 is seeking a highly experienced Senior Retail Operations Manager to oversee and optimize retail operations across channels. This remote role allows you to work from anywhere in South Africa while leading distributed teams and driving performance.

You will implement strategic initiatives, manage inventory and supply chain, analyze sales metrics, and collaborate with marketing and sales to align operational goals.

Qualifications

• Proven track record in senior retail operations management.
• Experience overseeing multi-location or online retail operations.
• Strong inventory control, merchandising, and customer service knowledge.
• Excellent leadership and remote team management skills.
• Proficiency with retail management software and data analysis tools.
• Bachelor's degree in Business Administration, Retail Management, or related field preferred.

Responsibilities

• Develop and implement strategic operational plans to enhance retail performance.
• Oversee day-to-day retail operations across channels.
• Manage inventory, logistics, and vendor relationships.
• Analyze sales data to identify trends and opportunities.
• Lead, mentor, and evaluate distributed operations teams.
• Ensure compliance with health, safety and environmental regulations.
• Collaborate with marketing and sales to align goals.
• Manage budgets and control operating expenses.

Skills

Leadership/People management

Remote team management

Data analysis

Budget management

Strategic thinking

Communication

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

Retail management software

Job description

About the Role

Our client, a leading name in the retail sector, is seeking a highly experienced and motivated Senior Retail Operations Manager to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. The successful candidate will play a pivotal role in overseeing and optimizing retail operations across various channels, ensuring seamless execution and exceptional customer experiences. You will be instrumental in driving operational efficiency, implementing strategic initiatives, and fostering a culture of continuous improvement within the retail landscape. This role demands a proactive approach, strong leadership capabilities, and a deep understanding of retail dynamics. The Senior Retail Operations Manager will collaborate closely with cross-functional teams to achieve business objectives and maintain our client's competitive edge in the market. This is an exciting opportunity for a seasoned professional looking to make a significant impact in a forward-thinking organization. The role requires a results-oriented individual who thrives in a remote-first environment and is adept at managing distributed teams and operations effectively.

Key Responsibilities

• Develop and implement strategic operational plans to enhance retail performance and profitability.


• Oversee day-to-day retail operations, ensuring adherence to company policies and procedures.


• Manage and optimize inventory levels, supply chain logistics, and vendor relationships.


• Analyze sales data and operational metrics to identify trends, opportunities, and areas for improvement.


• Lead and mentor retail operations teams, providing guidance, training, and performance feedback.


• Ensure compliance with all health, safety, and environmental regulations across all retail locations.


• Drive initiatives to improve customer satisfaction and loyalty through exceptional service delivery.


• Collaborate with marketing and sales departments to align operational strategies with business goals.


• Manage budgets and control operational expenses to maximize profitability.


• Implement and maintain operational best practices and standard operating procedures.

Requirements

• Proven experience as a Retail Operations Manager or in a similar senior management role.


• Demonstrated success in managing complex retail operations, preferably in a multi-location or online environment.


• Strong understanding of retail management principles, including inventory control, merchandising, and customer service.


• Excellent leadership, communication, and interpersonal skills, with the ability to manage remote teams effectively.


• Proficiency in retail management software and data analysis tools.


• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.


• Ability to think strategically and implement operational improvements.


• Strong problem-solving and decision-making abilities.


• Experience in budget management and financial oversight.


• A passion for retail and a commitment to delivering outstanding customer experiences.

Benefits

• Competitive annual salary package.


• Performance-based bonuses.


• Comprehensive remote work support and technology provisions.


• Opportunities for professional development and career advancement.


• Access to cutting-edge retail technology and training.


• A supportive and collaborative remote work culture.


• Generous annual leave allowance.


• Potential for flexible working hours to accommodate remote work needs.


• Contribution towards home office setup.


• Join a respected company with a strong market presence.