Senior Regional Operations Manager

Placements24; Paarl; Hybrid; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Medical aid

Life insurance

Retirement fund

Career growth

Remote work

Training programs

Job summary

Placements24 is seeking a Senior Regional Operations Manager to oversee multiple provinces in SA with a fully remote-first approach. You will drive consistency, performance, and brand standards across dispersed stores and teams.

You will lead regional managers, optimize KPIs, manage budgets, and collaborate with marketing, HR, and merchandising to scale operations nationally. Travel as needed is required though the role is remote.

Qualifications

• Master's degree in a relevant field.
• 8+ years of progressive experience in retail operations management.
• Experience managing multiple locations or large regions.
• Proven track record of driving sales growth and efficiency.
• Strong leadership and remote team management skills.
• Proficiency in retail management software and data analysis tools.
• Ability to travel as needed (primarily remote).
• Experience developing scalable operational processes.

Responsibilities

• Develop and execute strategic operational plans for the assigned regions to achieve business objectives.
• Oversee the performance of multiple retail locations, ensuring adherence to company policies and procedures.
• Implement and monitor KPIs related to sales, customer satisfaction, inventory management, and operational efficiency.
• Lead, coach, and develop regional managers and store teams to foster a high-performance culture.
• Manage budgets, control costs, and ensure profitability across the region.
• Drive operational initiatives to enhance customer experience and maintain brand consistency.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Collaborate with cross-functional teams to align regional strategies.

Skills

Leadership

Communication

Data analysis

Remote team management

Education

Master's degree in Business Administration or related field

Tools

Retail management software

Data analysis tools

Job description

About the Role

Our client, a rapidly expanding national retail chain, is seeking a highly accomplished Senior Regional Operations Manager to oversee and optimize operations across multiple provinces, with a strong remote-first operational strategy. This role is crucial for driving efficiency, maintaining brand standards, and achieving sales targets through effective management of store operations and teams. The successful candidate will be a strategic leader adept at managing geographically dispersed teams and ensuring consistent operational performance. This position is designated as fully remote, enabling the manager to operate from anywhere in South Africa while maintaining oversight of operations that may include sites in and around Paarl, Western Cape. We are looking for a dynamic leader with exceptional organizational skills and a proven ability to implement and manage scalable operational frameworks.

Key Responsibilities

• Develop and execute strategic operational plans for the assigned regions to achieve business objectives.
• Oversee the performance of multiple retail locations, ensuring adherence to company policies and procedures.
• Implement and monitor key performance indicators (KPIs) related to sales, customer satisfaction, inventory management, and operational efficiency.
• Lead, coach, and develop regional managers and store teams to foster a high-performance culture.
• Manage budgets, control costs, and ensure profitability across the region.
• Drive operational initiatives to enhance customer experience and maintain brand consistency.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Collaborate with cross-functional teams, including marketing, merchandising, and HR, to align regional strategies.

Requirements

• Master's degree in Business Administration, Operations Management, or a related field.
• Over 8 years of progressive experience in retail operations management, with significant experience managing multiple locations or a large region.
• Demonstrated success in driving sales growth and operational efficiency in a retail environment.
• Strong understanding of retail operations, P&L management, and inventory control.
• Exceptional leadership, communication, and interpersonal skills, with a proven ability to lead remote teams.
• Proficiency in retail management software and data analysis tools.
• Ability to travel as needed (though the role is primarily remote).
• Experience in developing and implementing scalable operational processes for a growing business.

Benefits

• competitive base salary
• significant performance-based bonus structure
• comprehensive benefits including medical aid
• life insurance
• retirement fund
• Opportunities for career advancement within a rapidly growing national organization
• Access to cutting-edge retail management tools and training programs
• Enjoy the flexibility and autonomy of a fully remote position, allowing for work-life balance