Remote Senior Retail Operations Manager

Placements24; Midrand; Hybrid; ZAR 900,000 - 1,700,000; Full time

Benefits offered by this job

Remote work

Professional development

Career growth

Tech setup

Job summary

Placements24 is seeking a Senior Retail Operations Manager to lead end-to-end operations across multiple retail channels in a remote-first setup. You will shape strategies, optimize inventory, and drive process improvements while guiding a distributed team.

You will partner with marketing, merchandising, and IT to align initiatives, manage budgets, and report KPIs to senior leadership. The role rewards strategic impact and collaboration in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, Operations Management, or related field.
• Master’s degree is a plus.
• Minimum 7 years of progressive experience in retail operations management, with leadership roles.
• Proven ability to manage remote teams using digital collaboration tools.
• Experience developing and executing strategic operational plans with measurable results.
• Strong analytical and problem-solving skills; able to interpret data and decide.
• Excellent communication and stakeholder influence across levels.
• Proficiency with retail software, ERP systems, and data analysis tools.
• Ability to manage budgets and optimize resources in a fast-paced environment.

Responsibilities

• Develop and implement operational strategies to enhance efficiency and profitability across retail touchpoints.
• Oversee day-to-day operations, including inventory, logistics, and POS systems.
• Lead and mentor a distributed team in a remote work environment.
• Analyze KPIs, identify improvements, implement actions, and report progress to leadership.
• Collaborate with marketing, merchandising, and IT to align with business objectives.
• Manage budgets, control costs, and optimize expenditures while maintaining service quality.
• Stay abreast of retail trends and technology to drive innovation.
• Ensure compliance with regulations and company policies.

Skills

Leadership

Remote team management

Strategic planning

Analytical thinking

Communication

Budgeting

Cross-functional collaboration

ERP familiarity

Education

Bachelor’s degree in Business/Operations related field

Master’s degree (advantage)

Tools

ERP systems

Retail management software

Data analysis tools

Job description

About the Role

Our client, a dynamic and rapidly growing retail organization, is seeking an experienced and highly motivated Senior Retail Operations Manager to join their fully remote team. This pivotal role will be instrumental in driving operational excellence across multiple retail channels, ensuring seamless execution of business strategies, and fostering a culture of continuous improvement. The ideal candidate will possess a deep understanding of retail dynamics, a proven track record in managing complex operations, and a passion for delivering exceptional customer experiences. As a remote-first position, you will leverage cutting-edge digital tools and collaborative platforms to connect with teams, stakeholders, and drive results from anywhere. This is an exceptional opportunity to shape the future of retail operations within a forward-thinking company that values innovation and employee growth.

Key Responsibilities

• Develop and implement comprehensive operational strategies to enhance efficiency and profitability across all retail touchpoints.
• Oversee day-to-day retail operations, including inventory management, supply chain logistics, and point-of-sale systems, ensuring optimal performance and resource utilization.
• Lead and mentor a distributed team of retail professionals, fostering a collaborative and high-performing remote work environment.
• Analyze operational data and key performance indicators (KPIs) to identify areas for improvement, implement corrective actions, and report on progress to senior leadership.
• Collaborate closely with cross-functional departments, including marketing, merchandising, and IT, to ensure alignment with overall business objectives.
• Manage budgets, control costs, and optimize operational expenditures without compromising service quality or customer satisfaction.
• Stay abreast of industry trends, best practices, and emerging technologies in retail operations to drive innovation and competitive advantage.
• Ensure compliance with all relevant regulations and company policies, maintaining high standards of operational integrity and safety.

Requirements

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.
• A Master's degree is a plus.
• Minimum of 7 years of progressive experience in retail operations management, with a significant portion in leadership roles.
• Proven ability to manage remote teams effectively, utilizing digital collaboration tools and fostering engagement.
• Demonstrated experience in developing and executing strategic operational plans that yield measurable results.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication, interpersonal, and negotiation skills, with the ability to influence stakeholders at all levels.
• Proficiency in retail management software, ERP systems, and data analysis tools.
• Adept at managing budgets, optimizing resources, and driving cost-efficiency.
• Must be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

Benefits

• This role offers a competitive salary commensurate with experience and a comprehensive benefits package.
• As a fully remote position, you will enjoy the flexibility and autonomy to work from anywhere within South Africa .
• We provide opportunities for professional development, continuous learning, and career advancement within our organization.
• Our client is committed to fostering a supportive and inclusive work culture, where your contributions are valued and recognized.
• Enjoy a generous paid time off policy, potential for performance-based bonuses, and access to state-of-the- art remote work technology and support.
• Join a team that is passionate about retail innovation and shaping the future of the industry.