Senior Retail Operations Manager - Fully Remote

Placements24; Pietermaritzburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Professional development

Remote work flexibility

Retirement plan

Job summary

Placements24 is seeking a Senior Retail Operations Manager for our fully remote team in South Africa. You will drive operational excellence, oversee cross-functional teams, and shape growth across a diverse retail portfolio.

Excellent analytical and leadership skills are essential to optimize processes and customer experiences. You will lead strategic planning, monitor budgets, and implement best practices while collaborating with marketing, sales, and supply chain to achieve ambitious targets

Qualifications

• Minimum 7 years of progressive experience in retail operations management.
• Proven ability to lead remote teams with strong communication.
• Bachelor's degree; master's preferred.
• Deep understanding of retail KPIs and financial metrics.
• Proficiency in retail management software and data analysis tools.

Responsibilities

• Develop strategic operational plans to enhance efficiency across channels.
• Oversee daily retail operations and policy adherence.
• Mentor remote-based retail teams to high performance.
• Analyze sales data, market trends, and customer feedback.
• Collaborate with marketing, sales, and supply chain to meet objectives.
• Monitor budgets and identify cost savings opportunities.
• Lead change management and adoption of new technologies.

Skills

Strategic planning

Remote leadership

Communication skills

Data analysis

Problem solving

Decision making

Presentation skills

Retail knowledge

Education

Bachelor's in Business Admin

Retail Management degree

Master's degree

Tools

Retail management software

Data analysis tools

Job description

About the Role

Our client, a leading innovator in the retail technology space, is seeking a highly motivated and experienced Senior Retail Operations Manager to join their dynamic, fully remote team. This pivotal role is crucial for driving operational excellence and strategic growth across their diverse retail portfolio. As a remote-first organization, we offer unparalleled flexibility and the opportunity to contribute to a thriving business from anywhere in South Africa. You will be instrumental in shaping the future of retail operations, implementing best practices, and leading cross-functional teams to achieve ambitious targets. This position requires a proactive individual with a proven track record in managing complex retail operations and a passion for delivering exceptional customer experiences. The ideal candidate will possess strong analytical skills, strategic thinking capabilities, and a deep understanding of retail dynamics.

Key Responsibilities

• Develop and implement strategic operational plans to enhance efficiency and profitability across all retail channels.
• Oversee daily retail operations, ensuring smooth execution of business processes and adherence to company policies.
• Manage and mentor remote-based retail teams, fostering a culture of high performance and continuous improvement.
• Analyze sales data, market trends, and customer feedback to identify opportunities for growth and operational enhancements.
• Collaborate with marketing, sales, and supply chain departments to ensure seamless integration and achieve business objectives.
• Monitor and control operational budgets, identifying cost-saving opportunities without compromising quality.
• Implement and maintain quality control standards to ensure exceptional customer service delivery.
• Lead change management initiatives and drive the adoption of new technologies and processes.
• Regularly report on operational performance to senior management, providing insights and recommendations.

Requirements

• Minimum of 7 years of progressive experience in retail operations management, with a strong emphasis on strategic planning and execution.
• Proven ability to lead and manage remote teams effectively, demonstrating strong communication and leadership skills.
• Bachelor's degree in Business Administration, Retail Management, or a related field; Master's degree is a plus.
• Deep understanding of retail KPIs, financial management, and operational metrics.
• Proficiency in retail management software and data analysis tools.
• Exceptional problem-solving and decision-making abilities.
• Excellent communication, interpersonal, and presentation skills.
• Ability to thrive in a fast-paced, dynamic, and remote work environment.
• Demonstrated experience in driving operational efficiency and cost reduction initiatives.
• A passion for retail and a commitment to delivering outstanding customer experiences.

Benefits

• Competitive annual salary package commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and continuous learning.
• Access to cutting-edge retail technology and tools.
• Flexible remote work schedule with autonomy and trust.
• Retirement savings plan with company matching.
• Performance-based bonuses and incentives.
• A collaborative and supportive remote work culture.
• The chance to shape the future of a growing retail business.