Head of Retail Operations

Placements24; Upington; Ibrido; ZAR 1.800.000 - 2.400.000; Tempo pieno

Vantaggi offerti da questo lavoro

Executive compensation package withbon

Fully remote work arrangement

Health & wellness benefits

Generous paid time off

Descrizione del lavoro

Placements24 is seeking a visionary Head of Retail Operations to lead national operations from a remote setting, with Upington, Northern Cape as a preferred base. You will drive efficiency, implement best practices, and foster continuous improvement across all retail touchpoints, managing a dispersed team of regional and store managers.

You will shape operational strategy, optimize budgets, and oversee inventory, supply chain, and customer service standards to support growth and profitability in

Competenze

• 10+ years in senior retail operations management with track record of leading large-scale operations.
• Experience developing and implementing retail operational strategies.
• Strong leadership and remote team management experience.
• Excellent understanding of supply chain, inventory, loss prevention, and customer service best practices.
• Proficiency with ERP systems and data analytics tools.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Outstanding communication, negotiation, and interpersonal skills.
• Budgets management and driving financial performance.
• Bachelor’s or Master’s degree in related field.

Mansioni

• Develop and execute national retail operations strategies to boost efficiency, productivity, and profitability.
• Oversee store operations including inventory, supply chain logistics, and customer service standards.
• Implement policies and procedures, leveraging technology to streamline processes.
• Lead and mentor dispersed regional and store management teams.
• Drive operational excellence, cost optimization, and quality improvements.
• Analyze KPIs and data to identify trends, risks, and opportunities; make data-driven recommendations.
• Ensure compliance with health, safety, and regulatory standards.
• Collaborate with merchandising, marketing, and finance to align plans with objectives.
• Manage budgets and financial performance related to retail operations.
• Champion adoption of new technologies to support remote teams and enhance customer experience.

Conoscenze

Leadership

Remote team management

Strategic planning

Operations management

Budget management

Communication

Negotiation

Problem-solving

Formazione

Bachelor’s degree in Business Administration or related field

Master’s degree in Operations Management or MBA

Strumenti

ERP systems

Retail management software

Data analytics tools

Descrizione del lavoro

About the Role

Our client, a forward-thinking national retail chain, is seeking a strategic and experienced Head of Retail Operations to lead and optimize all operational aspects of their business, with a focus on remote management and digital enablement. This senior leadership role requires a visionary individual who can drive efficiency, implement best practices, and foster a culture of continuous improvement across all retail touchpoints, predominantly from a remote setting. You will be instrumental in shaping the operational strategy, ensuring seamless execution, and contributing significantly to the company's growth and profitability. This is a fully remote position, offering an unparalleled opportunity to influence retail operations on a national scale from Upington, Northern Cape or any preferred remote location.

Key Responsibilities

• Develop and execute comprehensive retail operations strategies to enhance efficiency, productivity, and profitability nationwide.
• Oversee and manage all aspects of store operations, including inventory management, supply chain logistics, and customer service standards, ensuring consistency across all locations.
• Implement and refine operational policies and procedures, leveraging technology to streamline processes and improve performance.
• Lead, mentor, and inspire a dispersed team of regional and store managers, fostering a high-performance culture.
• Drive initiatives for operational excellence, cost optimization, and quality improvement.
• Analyze operational data and KPIs to identify trends, risks, and opportunities, making data-driven recommendations.
• Ensure compliance with all relevant health, safety, and regulatory standards.
• Collaborate with other departments, including merchandising, marketing, and finance, to align operational plans with business objectives.
• Manage budgets and financial performance related to retail operations.
• Champion innovation in operational practices and the adoption of new technologies to support remote teams and enhance customer experience.

Requirements

• Extensive experience (10+ years) in senior retail operations management, with a proven track record of successfully leading large-scale operations.
• Demonstrated experience in developing and implementing successful retail operational strategies.
• Strong leadership, team management, and motivational skills, with experience managing remote teams.
• Excellent understanding of supply chain, inventory management, loss prevention, and customer service best practices.
• Proficiency in using advanced retail management software, ERP systems, and data analytics tools.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Outstanding communication, negotiation, and interpersonal skills.
• Proven ability to manage budgets and drive financial performance.
• Bachelor's or Master's degree in Business Administration, Operations Management, or a related field.
• Must be comfortable and effective working in a fully remote capacity, ideally based in or with strong ties to the Upington, Northern Cape region, but open to remote candidates.

Benefits

• Executive-level compensation package, including performance bonuses and equity options.
• Fully remote work arrangement, offering significant flexibility and autonomy.
• Opportunity to lead strategic initiatives for a national retail brand.
• Comprehensive executive health and wellness benefits.
• Generous paid time off and holiday allowances.
• Professional development opportunities and executive coaching.
• A dynamic and impactful leadership role shaping the future of retail operations.