Senior Retail Operations Leader - Hybrid, Growth & Benefits

Placements24; Gqeberha; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive annual salary

Performance-based bonuses

Health and wellness benefits

Professional development opportunities

Employee discounts

Hybrid work model

Job summary

Placements24 is seeking a Senior Retail Operations Manager to oversee multiple stores in Port Elizabeth. This hybrid role blends in-store leadership with strategic planning to drive sales, optimize inventory, and elevate customer experiences.

You will lead store teams, manage budgets, and collaborate with marketing and merchandising to align operations with business objectives. A strong background in retail leadership and P&L insight is required to excel.

Qualifications

• 5–7 years in retail management with strong operations leadership.
• Proven ability to lead large teams in a fast-paced retail environment.
• Strong knowledge of inventory, merchandising and customer service best practices.
• Excellent analytical and decision-making skills.
• Experience with budgets and P&L analysis.
• Excellent communication and stakeholder management.
• Eligible to work in South Africa.

Responsibilities

• Develop and implement strategies to boost store performance and profitability across Port Elizabeth and surroundings.
• Lead and motivate store managers and staff to foster a positive, productive environment.
• Oversee inventory control, stock management and loss prevention initiatives.
• Ensure compliance with company policies and safety regulations.
• Analyze sales data and market trends to identify opportunities for growth.
• Drive customer satisfaction through high service standards across stores.
• Manage budgets, control costs and report financial performance to leadership.
• Collaborate with marketing and merchandising to align operations with objectives.
• Implement training programs to develop staff skills and career progression.

Skills

Leadership & team motivation

Budgeting & P&L analysis

Retail operations management

Inventory management

Customer experience optimization

Data analysis

Stakeholder management

Education

Bachelor's degree in Business Administration / Retail Management

Tools

Retail management software

Microsoft Office Suite

Job description

Placements24 is seeking a Senior Retail Operations Manager to oversee multiple stores in Port Elizabeth. This hybrid role blends in-store leadership with strategic planning to drive sales, optimize inventory, and elevate customer experiences.

You will lead store teams, manage budgets, and collaborate with marketing and merchandising to align operations with business objectives. A strong background in retail leadership and P&L insight is required to excel.