Senior Remote Insurance Operations Leader

Placements24; Stellenbosch; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Remote work flexibility

Career advancement opportunities

Retirement savings plan

Professional development funding

Access to remote work tools

Wellness programs

Job summary

Placements24 is seeking a Senior Insurance Operations Manager for a remote-first role. You will lead a distributed operations team, optimize claims processing, policy administration, and customer service to ensure efficiency and compliant service delivery.

You will drive continuous improvement, manage budgets, and collaborate with stakeholders across regions to optimize performance and enable scalable growth.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field; MBA is a plus.
• 7+ years in insurance operations management with leadership of remote teams.
• Strong knowledge of insurance processes, compliance, and performance management.

Responsibilities

• Oversee insurance operations including claims processing, policy administration, and customer service.
• Lead remote team, set KPIs, and drive continuous improvement across operations.
• Ensure regulatory compliance and manage vendor relationships and budgets.
• Implement new technologies and systems to support operations.

Skills

Leadership

Remote team management

Regulatory compliance

Process improvement

Analytical skills

Communication

Project management

Stakeholder management

Education

Bachelor's degree in Business Administration or Management

MBA (a plus)

Tools

ERP systems

Lean Six Sigma

Project management software

Job description

Placements24 is seeking a Senior Insurance Operations Manager for a remote-first role. You will lead a distributed operations team, optimize claims processing, policy administration, and customer service to ensure efficiency and compliant service delivery.

You will drive continuous improvement, manage budgets, and collaborate with stakeholders across regions to optimize performance and enable scalable growth.