Remote Insurance Operations Leader (SA)

Placements24; Centurion; Hybrid; ZAR 900,000 - 1,700,000; Full time

Benefits offered by this job

Private medical insurance

Life cover

Retirement savings plan

Professional development support

Remote work from home

Job summary

Placements24 is seeking an experienced Insurance Operations Manager for a fully remote role in South Africa. You will oversee policy administration, claims processing, and customer service across a distributed team.

Applicants should have a minimum of 7 years in insurance operations, a Bachelor’s (Masters preferred), and expertise in Lean/Six Sigma, CRM systems, and modern ops software. Remote work from anywhere in SA is supported.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field; Master’s preferred.
• 7 years of progressive experience in insurance operations management, including remote teams.
• Experience with Lean or Six Sigma process improvement.
• Strong leadership and remote communication skills.
• Proficiency with CRM and operational software.

Responsibilities

• Oversee policy administration, claims processing, and customer service.
• Develop and implement efficient operational policies and procedures.
• Monitor KPIs and report performance to senior management.
• Lead and mentor a distributed remote team.
• Identify opportunities for automation and tech improvements.
• Ensure compliance with insurance regulations and company policies.
• Collaborate with sales, marketing, and IT for seamless operations.
• Manage vendor relationships and SLAs.
• Drive continuous improvement across operations.
• Handle escalated customer issues with effective resolutions.

Skills

Remote team leadership

Operations management

Process improvement (Lean/Six Sigma)

Insurance operations

Strategic thinking

Budgeting & resource management

Education

Bachelor’s degree in Business Administration or related field

Master’s degree

Tools

CRM software

Operational management software

Digital collaboration tools

Job description

Placements24 is seeking an experienced Insurance Operations Manager for a fully remote role in South Africa. You will oversee policy administration, claims processing, and customer service across a distributed team.

Applicants should have a minimum of 7 years in insurance operations, a Bachelor’s (Masters preferred), and expertise in Lean/Six Sigma, CRM systems, and modern ops software. Remote work from anywhere in SA is supported.