Remote Senior Claims Leader — Scale High-Impact Ops

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

This fully remote position with high,定

Competitive salary and performance bon

Health insurance and retirement fund

Flexible schedule and paid time off

Job summary

Placements24 is recruiting a Senior Claims Manager for a fully remote insurance operation. You will lead a distributed team of claims professionals, set strategy, and ensure accurate, timely settlements across all lines.

This role emphasizes regulatory compliance, KPI tracking, and collaboration with underwriting, legal, and finance. You will shape the claims function from home, with flexibility and opportunities to impact the South Africa market.

Qualifications

• Minimum 8 years of comprehensive experience in claims management within the insurance industry.
• Proven ability to lead remote teams and drive performance.
• Strong knowledge of Property, Casualty, Auto and Professional Liability claims handling.

Responsibilities

• Lead, manage, and develop a distributed team of claims professionals to meet departmental goals.
• Define and implement best practices for processing, investigation, evaluation, and settlement.
• Develop and monitor KPIs to ensure efficiency, cost control and customer satisfaction.
• Oversee complex and high-value claims, providing expert guidance and timely resolutions.
• Ensure adherence to regulatory requirements and company policies.
• Analyze claims data to identify trends, fraud risks and loss drivers.
• Collaborate with underwriting, legal, and finance to align strategy.
• Manage the claims department budget and resource allocation.
• Implement and refine technology for claims handling and productivity.
• Foster continuous improvement and exceptional customer service within the team.

Skills

Remote leadership

Claims management

Regulatory knowledge

Analytics & reporting

Stakeholder collaboration

Education

Bachelor's degree in Business Administration, Law, or related field

Tools

Claims management software

Digital collaboration tools

Job description

Placements24 is recruiting a Senior Claims Manager for a fully remote insurance operation. You will lead a distributed team of claims professionals, set strategy, and ensure accurate, timely settlements across all lines.

This role emphasizes regulatory compliance, KPI tracking, and collaboration with underwriting, legal, and finance. You will shape the claims function from home, with flexibility and opportunities to impact the South Africa market.