Senior Remote Field Technician — Diagnostics & Support

Placements24; Gauteng; Híbrido; ZAR 420.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health, dental, and vision insurance

Generous PTO and holidays

Professional development opportunities

Remote work tech support

Stable, growing company

Descripción de la vacante

WhatJobs Direct seeks a Senior Field Service Technician to support clients remotely from a home office. The role emphasizes diagnostics, proactive maintenance, and customer training across industries.

The candidate will communicate clearly, document activities in the CRM, and collaborate with engineers to improve products. A strong internet connection and relevant technical certifications are required, with a remote-first workplace culture.

Formación

• Proven experience in field service with remote troubleshooting.
• Solid knowledge of electrical, mechanical, and electronic systems.
• Proficient with CRM software and diagnostic tools.

Responsabilidades

• Conduct remote diagnostic assessments of equipment.
• Provide clear troubleshooting guidance via phone, video, and remote access.
• Document all service activities in the CRM system.
• Develop and implement remote maintenance schedules.
• Collaborate with engineering to identify recurring issues.
• Train clients on operation and safety via virtual sessions.
• Manage inventory of remote diagnostic tools.
• Stay updated on product releases and service bulletins.
• Adhere to remote work policies and data security.

Conocimientos

Remote troubleshooting

Electrical systems

Mechanical systems

CRM software

Communication

Independent work

Educación

Technical certifications

Vocational training

Herramientas

Remote diagnostic software

CRM systems

Office productivity tools

Descripción del empleo

WhatJobs Direct seeks a Senior Field Service Technician to support clients remotely from a home office. The role emphasizes diagnostics, proactive maintenance, and customer training across industries.

The candidate will communicate clearly, document activities in the CRM, and collaborate with engineers to improve products. A strong internet connection and relevant technical certifications are required, with a remote-first workplace culture.