Remote Senior Field Service Technician

Placements24; Gauteng; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Generous PTO and holidays

Professional development opportunities

Remote work tech support

Stable, growing company

Job summary

WhatJobs Direct seeks a Senior Field Service Technician to support clients remotely from a home office. The role emphasizes diagnostics, proactive maintenance, and customer training across industries.

The candidate will communicate clearly, document activities in the CRM, and collaborate with engineers to improve products. A strong internet connection and relevant technical certifications are required, with a remote-first workplace culture.

Qualifications

• Proven experience in field service with remote troubleshooting.
• Solid knowledge of electrical, mechanical, and electronic systems.
• Proficient with CRM software and diagnostic tools.

Responsibilities

• Conduct remote diagnostic assessments of equipment.
• Provide clear troubleshooting guidance via phone, video, and remote access.
• Document all service activities in the CRM system.
• Develop and implement remote maintenance schedules.
• Collaborate with engineering to identify recurring issues.
• Train clients on operation and safety via virtual sessions.
• Manage inventory of remote diagnostic tools.
• Stay updated on product releases and service bulletins.
• Adhere to remote work policies and data security.

Skills

Remote troubleshooting

Electrical systems

Mechanical systems

CRM software

Communication

Independent work

Education

Technical certifications

Vocational training

Tools

Remote diagnostic software

CRM systems

Office productivity tools

Job description

About the Role

Our client, WhatJobs Direct, is seeking a highly skilled and motivated Senior Field Service Technician to join their dynamic, fully remote team. This is a unique opportunity to leverage your expertise in installation and maintenance from the comfort of your home office, supporting clients across various industries. You will be instrumental in ensuring the seamless operation and optimal performance of complex equipment, contributing directly to client satisfaction and project success. The role demands a proactive approach, excellent problem-solving skills, and the ability to work independently with minimal supervision. As a fully remote position, strong communication and organizational skills are paramount. We are looking for an individual who is passionate about technology and committed to delivering exceptional service, regardless of physical location. This role offers the chance to be part of a forward-thinking company that embraces a remote-first work environment and values the contributions of its distributed team members. The successful candidate will be joining a supportive network of professionals dedicated to upholding the highest standards of technical support and client engagement. Your home office will become your primary operational hub, enabling you to contribute effectively to our client's mission.

Key Responsibilities

• Conduct remote diagnostic assessments of malfunctioning equipment and systems.
• Provide clear, concise, and actionable troubleshooting guidance to clients via phone, video conference, and remote access tools.
• Document all service activities, resolutions, and client interactions accurately in the company's CRM system.
• Develop and implement preventative maintenance schedules and remote monitoring strategies.
• Collaborate with internal engineering teams to identify recurring issues and contribute to product improvement initiatives.
• Train clients on proper equipment operation, maintenance, and safety procedures through virtual sessions.
• Manage and maintain an inventory of remote diagnostic tools and software.
• Stay updated on new product releases, technical specifications, and service bulletins.
• Adhere to all company policies and procedures, particularly those related to remote work and data security.

Requirements

• Proven experience as a Field Service Technician or similar role, with a strong emphasis on remote troubleshooting and support.
• In-depth knowledge of electrical, mechanical, and electronic systems relevant to the client's product lines.
• Proficiency in using remote diagnostic software, CRM systems, and standard office productivity tools.
• Excellent communication, interpersonal, and customer service skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities, with meticulous attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant technical certifications or vocational training in a related field.
• A stable internet connection and a dedicated, distraction-free workspace.
• Demonstrated ability to adapt to new technologies and evolving client needs.

Benefits

• Competitive annual salary package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for continuous professional development and advanced training.
• Access to cutting-edge remote work technology and support.
• Contribution to a growing company with a strong commitment to employee well-being.