Senior Field Service Technician - Remote

Placements24; Johannesburg; Hybrid; ZAR 520,000 - 820,000; Full time

Benefits offered by this job

Bonus pay

Health insurance

Training programs

PTO

Flexible remote

Remote diagnostic tools

Job summary

Placements24 is seeking a highly experienced Senior Field Service Technician to remotely diagnose, repair, and optimize complex systems for a distributed client base. You will work independently from a remote location, guiding end-users and on-site staff, and producing clear documentation to support ongoing operations.

The ideal candidate brings 5+ years in field service or technical support, proficiency across hardware, software, and networks, and strong communication skills to explain

Qualifications

• Minimum 5 years in field service or technical support.
• Proficiency diagnosing hardware, software, and network issues.
• Experience with remote access tools and diagnostics.
• Technical qualification or certification in electronics/IT.
• Excellent communication and ability to explain technical concepts to non-technical audiences.
• Ability to work independently in a fully remote role.

Responsibilities

• Conduct remote diagnostics, troubleshooting, and repair of specialized equipment using advanced telecommunication tools.
• Provide technical guidance and support to on-site personnel or end-users when necessary, ensuring adherence to established procedures.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and best practice manuals for remote operations.
• Analyze system performance data to identify potential issues and implement proactive maintenance strategies to prevent downtime.
• Collaborate with engineering and product development teams to provide feedback on product performance and suggest improvements for future designs.
• Manage assigned service tickets, ensuring timely resolution and maintaining high levels of customer satisfaction through effective remote communication.

Job description

About the Role

Our client is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team. This role is critical for ensuring the seamless operation and maintenance of complex systems remotely. You will be responsible for providing expert technical support, diagnosing intricate issues, and implementing effective solutions from a remote location. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving abilities, and a proven track record in diagnosing and resolving technical challenges across various platforms. This position offers the unique opportunity to leverage your technical expertise in a fully remote capacity, contributing to the operational excellence of a leading organization without the need for on-site presence, fostering innovation and efficiency through remote collaboration and advanced diagnostic tools, supporting a distributed client base.

Key Responsibilities

• Conduct remote diagnostics, troubleshooting, and repair of specialized equipment and systems using advanced telecommunication tools.
• Provide technical guidance and support to on-site personnel or end-users when necessary, ensuring adherence to established procedures.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and best practice manuals for remote operations.
• Analyze system performance data to identify potential issues and implement proactive maintenance strategies to prevent downtime.
• Collaborate with engineering and product development teams to provide feedback on product performance and suggest improvements for future designs.
• Manage assigned service tickets, ensuring timely resolution and maintaining high levels of customer satisfaction through effective remote communication.

Requirements

• Minimum of 5 years of experience in a field service or technical support role, with a strong emphasis on remote troubleshooting.
• Proficiency in diagnosing and repairing hardware, software, and network-related issues across various technological environments.
• Demonstrated expertise in using remote access tools, diagnostic software, and communication platforms.
• A relevant technical qualification or certification in electronics, IT, or a related field is highly advantageous.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical audiences.
• Proven ability to work independently, manage time effectively, and prioritize tasks in a fully remote work setting, ensuring high productivity and responsiveness.

Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and continuous learning, including access to advanced training programs.
• Generous paid time off and company- holidays.
• A flexible and supportive remote work environment that promotes work-life balance and autonomy.
• Access to cutting-edge remote diagnostic technology and tools to enhance job performance.