Senior Remote Community Support Leader

Placements24; Pietermaritzburg; Hybrid; ZAR 420,000 - 700,000; Full time

Job summary

Placements24 is seeking a Senior Community Support Specialist to join a growing virtual care team. This fully remote role focuses on developing tailored support plans, crisis intervention, and resource navigation to assist individuals and families across Pietermaritzburg, KwaZulu-Natal and beyond.

You will mentor junior staff, collaborate with social workers and case managers, and ensure high-quality, person-centered services while maintaining confidential records and compliance with data

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Master's degree is a plus.
• Minimum of 5 years of experience in community support, social work, or a similar role, with at least 2 years in a senior or lead capacity.
• Proven experience working with diverse and vulnerable populations.
• Excellent verbal and written communication skills, with the ability to build rapport and trust virtually.
• Strong understanding of social support systems, community resources, and relevant legislation.
• Proficiency in using virtual communication platforms (e.g., Zoom, Microsoft Teams) and client management software.
• Demonstrated ability to handle crisis situations with empathy and professionalism.
• Strong organizational and time management skills, with the ability to manage a caseload effectively.
• Ability to work independently and as part of a remote team.

Responsibilities

• Develop, implement, and manage individualized support plans for clients, addressing their unique social, emotional, and practical needs.
• Conduct regular virtual check-ins and assessments to monitor client progress and adjust support strategies as required.
• Provide crisis intervention and de-escalation support, connecting clients with appropriate emergency services when necessary.
• Facilitate referrals to external agencies and resources, such as healthcare providers, educational institutions, and employment services.
• Maintain accurate and confidential client records in accordance with organizational policies and data protection regulations.
• Collaborate with interdisciplinary teams, including social workers, therapists, and case managers, to ensure comprehensive client care.
• Offer guidance and support to clients in navigating complex systems, including government benefits and legal aid.
• Mentor and provide guidance to junior community support staff, sharing best practices and fostering professional development.
• Contribute to the development and refinement of support program materials and training modules.
• Actively participate in team meetings and case conferences, providing insights and recommendations.

Skills

Communication skills

Crisis intervention

Remote collaboration

Mentoring leadership

Diversity awareness

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Master's degree

Tools

Zoom

Microsoft Teams

Client management software

Job description

Placements24 is seeking a Senior Community Support Specialist to join a growing virtual care team. This fully remote role focuses on developing tailored support plans, crisis intervention, and resource navigation to assist individuals and families across Pietermaritzburg, KwaZulu-Natal and beyond.

You will mentor junior staff, collaborate with social workers and case managers, and ensure high-quality, person-centered services while maintaining confidential records and compliance with data