Senior Operations Manager (Banking)

Placements24; Vereeniging; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Hybrid work model

Performance-based bonuses

Job summary

Placements24 is seeking a Senior Operations Manager for a leading financial services provider in Vereeniging. The role leads daily banking operations, drives efficiency, and implements process improvements within a hybrid work model.

You will manage a team, oversee budgets, and ensure regulatory compliance. The ideal candidate has a bachelor’s degree in a related field, 6+ years in operations management, strong leadership and banking operations knowledge, and proven ability to deliver results in

Qualifications

• Bachelor's degree in a related field.
• Minimum of 6 years of progressive experience in operations management, preferably in banking/financial services.
• Proven track record of managing large teams and complex operational environments.
• Strong understanding of banking products, services and processes.
• Excellent leadership, problem-solving and decision-making skills.
• Proficiency in relevant operational software and systems.
• Strong financial acumen and budget management experience.
• Excellent communication and interpersonal skills.
• Must be legally eligible to work in South Africa.

Responsibilities

• Oversee day-to-day banking operations, ensuring efficiency and accuracy.
• Develop and implement operational strategies to align with goals and enhance service delivery.
• Lead and develop a high-performance team of operational staff.
• Identify and implement process improvements to streamline workflows and reduce costs.
• Ensure compliance with banking regulations, policies and procedures.
• Manage operational budgets and resource allocation.
• Monitor KPIs and take corrective actions as needed.
• Collaborate with other departments for seamless operations.
• Manage vendor relationships and oversee procurement of resources.
• Drive initiatives related to system upgrades and technology in operations.

Skills

Leadership

Budget management

Problem-solving

Communication

Education

Bachelor's degree in Business Administration, Operations Management, Finance

Job description

About the Role

Our client, a leading financial services provider in Vereeniging , is seeking an experienced and dynamic Senior Operations Manager to lead their operational functions. This role is essential for optimizing efficiency, ensuring seamless service delivery, and driving operational excellence within the Gauteng region. The successful candidate will oversee daily operations, manage a team of operational staff, and implement process improvements to enhance productivity and customer satisfaction. This position requires a strategic thinker with a strong understanding of banking operations and a proven ability to manage complex workflows in a demanding environment. The role is based in Vereeniging and adopts a hybrid work model, blending essential office-based leadership with remote flexibility.

Key Responsibilities

• Oversee and manage all day-to-day banking operations, ensuring efficiency and accuracy.
• Develop and implement operational strategies to align with organizational goals and enhance service delivery.
• Lead, mentor, and develop a team of operational staff, fostering a high-performance culture.
• Identify and implement process improvements to streamline workflows, reduce costs, and improve quality.
• Ensure compliance with all relevant banking regulations, policies, and procedures.
• Manage operational budgets and resource allocation effectively.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Collaborate with other departments to ensure seamless integration of operational activities.
• Manage vendor relationships and oversee the procurement of operational resources.
• Drive initiatives related to technological advancements and system upgrades within operations.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field.
• Minimum of 6 years of progressive experience in operations management, preferably within the banking or financial services sector.
• Proven track record of successfully managing large teams and complex operational environments.
• Strong understanding of banking products, services, and operational processes.
• Excellent leadership, problem-solving, and decision-making skills.
• Demonstrated ability to implement process improvements and drive operational efficiency.
• Proficiency in relevant operational software and systems.
• Strong financial acumen and budget management experience.
• Excellent communication and interpersonal skills, with the ability to engage effectively at all levels.
• Must be legally eligible to work in South Africa.

Benefits

Our client offers a competitive salary package commensurate with experience, along with performance-based bonuses and comprehensive employee benefits, including medical aid and retirement fund contributions. The hybrid work arrangement in Vereeniging supports a healthy work-life balance. This role provides significant opportunities for professional growth and leadership development within a reputable financial institution. Join a team dedicated to operational excellence in the heart of Gauteng 's financial sector.