Operations Manager (Banking)

Placements24; Klerksdorp; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive remuneration package

Comprehensive health insurance

Retirement plan

Professional development

Performance-based bonuses

Hybrid work flexibility

Modern office in Klerksdorp

Job summary

Placements24 in Klerksdorp, North West, is seeking an experienced Operations Manager to oversee banking operations and drive efficiency. You will lead customer service, transaction processing, and branch operations while ensuring compliance and cost control.

The role requires 5+ years in operations management within financial services, with strong leadership, analytics, and collaboration across departments. Hybrid work flexibility is offered at this location in North West.

Qualifications

• Bachelor's degree in business, administration, finance or related field.
• Minimum 5 years in operations management, preferably in banking/finance.
• Proven track record in driving efficiency and process improvements.
• Strong knowledge of banking operations and regulatory requirements.
• Excellent leadership and interpersonal skills.

Responsibilities

• Direct all operational activities including customer service and branch ops.
• Develop and monitor policies to ensure efficiency, accuracy and compliance.
• Lead and coach operational teams to achieve targets.
• Identify and implement process improvements to cut costs.
• Ensure compliance with banking regulations and security standards.
• Manage budgets and allocate resources effectively.
• Track KPIs and take corrective actions as needed.
• Collaborate with IT, risk, and compliance for seamless operations.
• Oversee vendor relationships for operational systems and services.

Skills

Leadership

Team management

Analytical skills

Problem solving

Communication

Presentation skills

Adaptability

Education

Bachelor's degree in Business Administration/Management/Finance

Job description

About the Role

Our client, a reputable financial services provider, is seeking an experienced and dynamic Operations Manager to oversee critical operational functions in Klerksdorp, North West . This role is instrumental in ensuring the smooth, efficient, and compliant day-to-day running of the bank's operations, supporting the overall strategy within the Banking & Finance sector. The Operations Manager will be responsible for managing operational processes, optimizing workflows, leading a team, and maintaining high standards of service delivery. This is a key position for driving operational excellence in Klerksdorp, North West .

Key Responsibilities

• Manage and direct all operational activities, including customer service, transaction processing, and branch operations.
• Develop, implement, and monitor operational policies and procedures to ensure efficiency, accuracy, and compliance.
• Oversee the performance of operational teams, providing leadership, coaching, and development.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Ensure compliance with all relevant banking regulations, internal policies, and security standards.
• Manage operational budgets and resource allocation effectively.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Collaborate with other departments, such as IT, risk, and compliance, to ensure seamless operations.
• Manage vendor relationships related to operational systems and services.

Requirements

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 5 years of experience in operations management, preferably within the banking or financial services industry.
• Proven track record of managing operational processes and driving efficiency improvements.
• Strong understanding of banking operations, products, and regulatory requirements.
• Excellent leadership, team management, and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Proficiency in relevant operational software and systems.
• Excellent communication and presentation skills.
• Adaptability to work in a hybrid model within the Klerksdorp, North West location.

Benefits

• Competitive remuneration package.
• Comprehensive health insurance and retirement plan.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.
• Potential for performance-based bonuses.
• Modern office facilities in Klerksdorp, North West .
• Hybrid work flexibility.