Senior Operations Manager (Banking)

Placements24; Upington; Vor Ort; ZAR 900.000 - 1.300.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement planning

Zusammenfassung

Placements24 is seeking a Senior Operations Manager for their Upington, Northern Cape branch to lead day-to-day banking operations, drive efficiency, and ensure compliance with regulatory standards. The role requires strategic leadership and a deep understanding of banking processes to deliver exceptional customer service.

The successful candidate will oversee a high-performing team, implement process improvements, monitor risks, and collaborate with other departments to achieve business

Qualifikationen

• 7+ years of experience in banking operations management.
• In-depth knowledge of banking products, services and procedures.
• Strong regulatory compliance experience in banking & finance.
• Excellent leadership and interpersonal skills.
• Experience in Upington or similar regional setting is desirable.

Aufgaben

• Oversee daily branch operations including customer service, transactions, and cash management.
• Ensure compliance with banking regulations and internal policies.
• Lead and motivate a team of operational staff to high performance.
• Implement and improve processes to increase efficiency and reduce costs.
• Monitor operational risks and implement controls to mitigate losses.
• Handle escalated customer inquiries and resolve complex issues.
• Manage branch facilities and equipment for optimal operations.
• Conduct regular performance reviews and staff development.
• Collaborate with other departments to ensure seamless service delivery.

Kenntnisse

Leadership

Team management

Analytical skills

Regulatory knowledge

Ausbildung

Bachelor's degree in Business Administration or Finance

Tools

Banking software

Jobbeschreibung

About the Role

Our client, a well-established financial institution, is seeking a highly experienced Senior Operations Manager to lead their operational functions in Upington, Northern Cape. This crucial role involves overseeing the day-to-day operations of the branch, ensuring efficiency, accuracy, and compliance with all regulatory requirements within the banking & finance sector. The ideal candidate will possess strong leadership skills, a deep understanding of banking processes, and a commitment to delivering exceptional customer service. This is an excellent opportunity to take on a significant management role and contribute to the success of the organization in Upington.

Key Responsibilities

• Oversee all daily branch operations, including customer service, transaction processing, and cash management.
• Ensure compliance with banking regulations, internal policies, and procedures.
• Manage and motivate a team of operational staff, fostering a high-performance culture.
• Implement and improve operational processes to enhance efficiency and reduce costs.
• Monitor operational risks and implement controls to mitigate potential losses.
• Handle escalated customer inquiries and resolve complex operational issues.
• Manage branch facilities and equipment to ensure optimal working conditions.
• Conduct regular performance reviews and provide ongoing training and development for staff.
• Collaborate with other departments to ensure seamless service delivery and achievement of business objectives.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 7 years of experience in banking operations management, with a proven track record of success.
• In-depth knowledge of banking products, services, and operational procedures.
• Strong understanding of regulatory requirements and compliance standards in the banking & finance industry.
• Excellent leadership, team management, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Proficiency in banking software and standard office applications.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience working in Upington, Northern Cape or a similar regional setting is highly desirable.

Benefits

Our client offers a competitive salary, comprehensive benefits package including health insurance and retirement planning, and opportunities for career advancement within the organization. This role is based on-site in Upington, Northern Cape. You will have the chance to lead a dedicated team and play a vital role in the operational success of the branch. Join a reputable financial institution committed to employee growth and customer satisfaction in Upington.