Senior Operations Manager - Banking

Placements24; Polokwane; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary (Rands)

Bonus structure

Medical aid plan and retirement

Generous annual leave

Growth and leadership development

Ongoing training and development

Hybrid work arrangement

Collaborative work environment in Polk

Advancement to regional management

Job summary

Placements24 is seeking a Senior Operations Manager for a prominent Polokwane bank branch. The role drives daily banking operations, ensures regulatory compliance, and leads a capable operations team in a hybrid work setting.

You will build efficient processes, manage resources, and partner across departments to deliver excellent customer service and strategic business outcomes.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 6 years of experience in banking operations, with at least 3 years in a management or supervisory role.
• Proven track record of successfully managing banking operations and improving efficiency.
• Strong understanding of banking products, services, and regulatory requirements.
• Excellent leadership, team management, and communication skills.
• Proficiency in banking software and operational management tools.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a hybrid environment, managing teams both remotely and on-site.
• Detail-oriented with a commitment to accuracy and compliance.
• Must be based in or willing to relocate to Polokwane.

Responsibilities

• Oversee and manage the day-to-day operations of the banking branch, ensuring smooth and efficient service delivery.
• Develop and implement operational strategies to enhance productivity and reduce costs.
• Lead, mentor, and develop a team of operational staff, fostering a high-performance culture.
• Ensure strict adherence to all banking regulations, compliance policies, and security procedures.
• Monitor operational performance metrics and implement improvements as needed.
• Manage branch resources, including staffing, equipment, and facilities.
• Handle complex customer inquiries and resolve escalated operational issues.
• Collaborate with other departments to ensure seamless integration of operations.
• Identify opportunities for process automation and technological enhancement.
• Contribute to the development and execution of business plans for the branch.

Education

6+ years of experience in banking operations, with at least 3 years in a management or supervisory role

Job description

About the Role

Our client, a leading bank with a significant presence in Polokwane , seeks a highly capable and experienced Senior Operations Manager to lead their banking operations division. This role is crucial for ensuring the efficiency, effectiveness, and compliance of daily banking operations. The position offers a hybrid work model, allowing for a balance between remote flexibility and essential on-site collaboration at our Polokwane branch. The successful candidate will be responsible for managing operational workflows, optimizing processes, leading and developing a team of operational staff, and ensuring adherence to regulatory standards and company policies. This role demands strong leadership, exceptional organizational skills, and a deep understanding of banking processes and customer service excellence.

Key Responsibilities

• Oversee and manage the day-to-day operations of the banking branch, ensuring smooth and efficient service delivery.


• Develop and implement operational strategies to enhance productivity and reduce costs.


• Lead, mentor, and develop a team of operational staff, fostering a high-performance culture.


• Ensure strict adherence to all banking regulations, compliance policies, and security procedures.


• Monitor operational performance metrics and implement improvements as needed.


• Manage branch resources, including staffing, equipment, and facilities.


• Handle complex customer inquiries and resolve escalated operational issues.


• Collaborate with other departments to ensure seamless integration of operations.


• Identify opportunities for process automation and technological enhancement.


• Contribute to the development and execution of business plans for the branch.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.


• Minimum of 6 years of experience in banking operations, with at least 3 years in a management or supervisory role.


• Proven track record of successfully managing banking operations and improving efficiency.


• Strong understanding of banking products, services, and regulatory requirements.


• Excellent leadership, team management, and communication skills.


• Proficiency in banking software and operational management tools.


• Strong problem-solving and decision-making abilities.


• Ability to work effectively in a hybrid environment, managing teams both remotely and on-site.


• Detail-oriented with a commitment to accuracy and compliance.


• Must be based in or willing to relocate to Polokwane .

Benefits

• Competitive annual salary of Rands.


• Performance-based bonus structure.


• Comprehensive medical aid plan and retirement savings.


• Generous annual leave and employee benefits.


• Opportunities for professional growth and leadership development within the banking sector.


• Access to ongoing training and development programs.


• Hybrid work arrangement providing flexibility.


• A collaborative and dynamic work environment in Polokwane .


• Potential for advancement to regional management roles.