Banking Operations Manager - Rustenburg

Placements24; Rustenburg; Vor Ort; ZAR 900.000 - 1.300.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Medical and retirement benefits

Leadership training

Career advancement

Employee assistance program

Generous paid time off and holiday

Year-end bonuses

Zusammenfassung

Placements24 is seeking an experienced Banking Operations Manager to oversee branch operations in Rustenburg, North West. You will lead daily teller and back-office activities, ensure regulatory compliance, and drive process improvements to enhance customer service.

The successful candidate will manage staff, implement AML/KYC controls, and align operational plans with the bank's strategic objectives. This is a full-time onsite role in Rustenburg.

Qualifikationen

• Bachelor's degree in Business Administration, Finance, Banking, or related field.
• Minimum of 6 years of progressive experience in banking operations or branch management.
• Proven experience in staff management, training, and performance evaluation.
• In-depth knowledge of banking products, services, regulations, and compliance requirements.
• Proficiency in core banking software and Microsoft Office Suite.
• Ability to make sound decisions under pressure and resolve complex operational issues.
• Must be able to work full-time onsite in Rustenburg, North West.

Aufgaben

• Manage daily branch operations, including teller functions, customer service, and back-office processes.
• Lead, train, and motivate a team of banking professionals, fostering a high-performance culture.
• Ensure strict adherence to all banking regulations, policies, and procedures, including AML and KYC requirements.
• Monitor operational efficiency and implement improvements to streamline workflows and reduce costs.
• Oversee cash management, vault operations, and ATM services.
• Handle escalated customer inquiries and complaints, resolving issues promptly and professionally.
• Manage branch security, risk management, and fraud prevention initiatives.
• Develop and implement operational plans aligned with the company's strategic objectives.
• Monitor branch performance metrics and report on key operational indicators.
• Ensure compliance with all health and safety regulations within the branch premises.

Kenntnisse

Leadership

Staff management

Regulatory compliance

Communication

Interpersonal skills

Ausbildung

Bachelor's degree

Tools

Core banking software

Microsoft Office

Jobbeschreibung

About the Role

Our client is seeking an experienced and proactive Banking Operations Manager to oversee and optimize their branch operations in Rustenburg , North West . This critical role will be responsible for ensuring the efficient and effective day-to-day running of the banking facility, managing staff, and implementing operational strategies to enhance customer service and regulatory compliance. The ideal candidate will have a strong background in banking operations, team leadership, and a commitment to maintaining high standards of service excellence. This is a unique opportunity to take on a leadership position within a key financial hub in Rustenburg , contributing directly to the success of our client's operations in the region.

Key Responsibilities

• Manage daily branch operations, including teller functions, customer service, and back-office processes.
• Lead, train, and motivate a team of banking professionals, fostering a high-performance culture.
• Ensure strict adherence to all banking regulations, policies, and procedures, including AML and KYC requirements.
• Monitor operational efficiency and implement improvements to streamline workflows and reduce costs.
• Oversee cash management, vault operations, and ATM services.
• Handle escalated customer inquiries and complaints, resolving issues promptly and professionally.
• Manage branch security, risk management, and fraud prevention initiatives.
• Develop and implement operational plans aligned with the company's strategic objectives.
• Monitor branch performance metrics and report on key operational indicators.
• Ensure compliance with all health and safety regulations within the branch premises.

Requirements

• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• Minimum of 6 years of progressive experience in banking operations or branch management.
• Proven experience in staff management, training, and performance evaluation.
• In-depth knowledge of banking products, services, regulations, and compliance requirements.
• Strong understanding of operational risk management and fraud detection.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in core banking software and Microsoft Office Suite.
• Ability to make sound decisions under pressure and resolve complex operational issues.
• Must be able to work full-time onsite in Rustenburg , North West .
• High level of integrity and a strong ethical compass.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive medical and retirement benefits package.
• Opportunities for professional development and leadership training.
• A stable and supportive work environment within a reputable financial institution.
• Career advancement prospects within the organization.
• Employee assistance program for well-being support.
• Generous paid time off and holiday allowances.
• Potential for year-end bonuses.